IT Support Engineer III - STL Office

Brand Addition•St. Louis, MO

1d•Onsite

About The Position

We are looking for a professional, enthusiastic, and flexible individual with experience of working in a busy office and remote environments. The candidate must have excellent communication skills, able to work well within a team, but also manage their own workload with good time management. We offer a competitive salary and benefits package. Brand Addition is an exciting business to work for and has a leading position in the market of providing creative, cost-effective branded products to some of the world’s most well-known brands. We operate a complex multi-site environment, hosting many different systems which enables us to provide class leading solutions to some the world’s largest companies. The IT Support Engineer III role is to provide strong 3rd line support for the St. Louis office while working closely with the wider global infrastructure team. The role will support local users, systems, networking, endpoints, and office technology, while also helping maintain the server, cloud, security, and network platforms that support Brand Addition’s global business. This position reports to Mark Humphrey and is based in the STL office full time. The ideal candidate must have excellent interpersonal skills, great troubleshooting skills, have an eye for attention to detail and the enthusiasm to learn and develop their skills further.

Requirements

Must have implementation and support experience
Windows Server 2016 and above
Virtualization with VMware, Hyper-V & Azure
DHCP, DNS, NPS, Active Directory, Group Policy
Microsoft O365 (Exchange, Teams, One drive, SharePoint, Defender, In-Tune etc)
Systems and Server backup Technologies
IIS Server
PowerShell
Microsoft SQL Server Installation and Maintenance
Experience working with SAN Technologies
Experience working with backup technologies
Good experience of managing firewalls, switches, AP’s and other network devices
In-depth knowledge of networking and security including, TCP/IP, OSI model, protocols and VLAN’s
Knowledge of server performance and optimising configurations
Experience of implementing industry standard security principles across the server and network environment
Works well in a team and by themselves
Excellent communication and organisational skills

Nice To Haves

Cisco, WatchGuard, Unify, and FortiGate switches and firewalls
Veeam Backup & Replication
Experience in Server and Network Hardening
Experience working with managed XDR solutions
Systems monitoring tool
Experience supporting ISO27001 accreditation
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Windows Server Administrator Associate
CompTIA Network+ or Cisco
CompTIA Security+
Fortinet NSE or WatchGuard technical

Responsibilities

Ensure the efficient and smooth running of the IT Infrastructure
Establish and maintain processes for monitoring and maintaining server and network performance
Establish and maintain processes for monitoring and maintaining server and network security
Support our virtual environment (VMWare/Hyper-V/Azure)
Maintain server and network infrastructure, including installing, updating, Patching, and producing supporting documentation
Maintain Active Directory (Azure Hybrid), Group Policy, DNS, DHCP, and Exchange Online
Work with SQL Administrator to ensure optimal performance of database servers
Ensure all processes for backups and disaster recovery are functioning
Undertaking IT projects as directed by Mark Humphrey and the wider Technology leadership team
Act as the local senior technical point of contact for the STL office, supporting office connectivity, meeting room technology, printers, scanners, endpoint issues, and local infrastructure needs
Work with 1st and 2nd line teams to improve escalation quality, documentation, root cause analysis, and repeat issue reduction
Support our global patching, endpoint management, security tooling, and Microsoft 365 administration for all users and devices.
Provide 3rd line IT support for all office locations both local and remote locations, including escalation support for complex user, endpoint, infrastructure, network, and security issues.