IT Support Technician III
About The Position
The User Services Analyst III provides insightful and comprehensive user support to the Tulane University community through an array of technological tools at their disposal. The User Services Analyst III maximizes customer support by thoroughly and efficiently identifying client needs. This position will lead on-site support endeavors, advanced phone assistance, remote desktop, and/or high level Windows or Mac support. The User Services Analyst III utilizes a robust IT user oriented skill set to maintain and develop tracking, reporting and support systems. The USA Ill proactively collaborates with other IT analysts an IT staff to implement and improve services, deliver advanced educational resources, and identify appropriate technology solutions. The roles relies on strong technology, leadership, management and communication skills to assist Senior IT Leadership in meeting the core goals of customer service and technical support.
Requirements
- Insightful and comprehensive user support skills
- Ability to identify client needs thoroughly and efficiently
- Robust IT user-oriented skill set
- Strong technology skills
- Strong leadership skills
- Strong management skills
- Strong communication skills
Responsibilities
- Lead on-site support endeavors
- Provide advanced phone assistance
- Offer remote desktop support
- Provide high-level Windows or Mac support
- Maintain and develop tracking, reporting, and support systems
- Collaborate with other IT analysts and staff to implement and improve services
- Deliver advanced educational resources
- Identify appropriate technology solutions
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
