IT Support Engineer II

Spring Health•New York, NY

4d•$54 - $68•Onsite

About The Position

Reporting to the Associate Director, IT Support Engineering, this IT Support Engineer II will be a core member of our NYC-based IT team, owning A/V systems support, employee lifecycle management, and IT automation initiatives, while providing white-glove support to executive leadership. This is a full-time position based onsite 5 days per week at our NYC Office. Occasional travel may be required for team on-sites or satellite office support.

Requirements

4-7+ years of experience in IT support, IT operations, or end-user support engineering
Demonstrated fluency with AI tools (e.g., ChatGPT, Claude, Gemini) to increase speed, quality, and efficiency in day-to-day troubleshooting, documentation, and process improvement
Strong, hands-on expertise with A/V systems and conference room technology
Strong working knowledge of MDM platforms (JAMF or comparable)
Hands-on experience with IAM/identity platforms such as Okta, including employee onboarding/offboarding and access reviews
Experience building automations using low-code/no-code tools such as Zapier, n8n, or Okta Workflows
Strong working knowledge of MacOS, Windows OS, iOS, and Android OS
Experience managing hardware asset lifecycles, including procurement and vendor coordination
Proven experience supporting executive/C-suite stakeholders with tact and responsiveness
Proactive approach to project management and process improvement
Strong working knowledge of Google Workspace, Slack, Zoom, and Atlassian products

Nice To Haves

Jamf 100 & Jamf 200 certifications
Experience supporting a hybrid or multi-office environment
Familiarity with ITIL frameworks or formal ticketing/service management practices
Basic knowledge of scripting languages (e.g., Python, Bash, PowerShell)
Prior experience in a fast-growth or high-ambiguity environment
Localized network support experience
Experience in a highly regulated HIPAA environment

Responsibilities

Own end-to-end A/V setup, maintenance, and troubleshooting for all conference rooms and event spaces, serving as the go-to expert for A/V systems and ensuring a seamless in-person and hybrid meeting experience for employees and leadership
Manage the full employee lifecycle from an IT perspective, including onboarding and offboarding, access provisioning, and account deprovisioning across core systems
Support asset management in collaboration with the team, including tracking, deployment, and quarterly inventory audits to maintain accurate hardware records
Maintain proficiency with MDM solutions (JAMF or comparable) to troubleshoot technical issues and improve day-to-day quality of life for employees
Build and maintain automations using low-code/no-code tools (e.g., Zapier, n8n, Okta Workflows) to streamline recurring IT processes and reduce manual ticket volume
Help manage hardware lifecycle
Provide white-glove and highly responsive IT support to executive leadership, anticipating needs and minimizing disruption
Serve as an escalation point for Tier I & II support, providing advanced troubleshooting for complex hardware, software, and network issues
Develop and maintain SOPs and knowledge base articles to document IT support workflows and best practices
Proactively identify recurring issues and inefficiencies, and propose scalable process or automation improvements to reduce support burden

Benefits

Health, Dental, Vision benefits start on your first day
Access to One Medical accounts
HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
Employer sponsored 401(k) match of up to 2%
Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents (at 6 months tenure)
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year
$200 per year donation matching to support your favorite causes