IT Support Engineer II

PDW • Quinte West, ON

54d • $50,000 - $80,000 • Hybrid

About The Position

The IT Support Engineer II will handle Tier 1/2 incidents involving advanced endpoint issues, perform advanced diagnostics using logs and remote tools, and manage device imaging and deployment workflows. This role involves writing and maintaining scripts (PowerShell/Bash), administering Entra/Azure AD identity and access workflows, and supporting endpoint security tools, patching, and encryption. The engineer will also troubleshoot DNS/DHCP/VPN/Wi-Fi issues, participate in Incident/Problem/Change processes, and coordinate with security and engineering teams.

Requirements

• 3+ years enterprise technical support experience.
• Expert Windows/macOS troubleshooting.
• Strong networking fundamentals (DNS, DHCP, VPN, Wi‑Fi).
• Write reliable scripts for inventory, cleanup, policy checks.
• Experience with Entra ID.
• Knowledge of endpoint security practices.
• Designs/optimizes Intune /JAMF device profiles, pilot tests.
• Translates technical detail for non-technical users, proactive updates to KB.
• Must have the ability to obtain and maintain a U.S. Security Clearance.

Nice To Haves

• Network+, Security+, ACSP, or other relevant Microsoft certifications.
• Enterprise deployment experience.
• Experience collaborating with SecOps.

Responsibilities

• Handle Tier 1/2 incidents involving advanced endpoint issues.
• Perform advanced diagnostics using logs and remote tools.
• Manage device imaging and deployment workflows.
• Write and maintain scripts (PowerShell/Bash).
• Administer Entra /Azure AD identity and access workflows.
• Support endpoint security tools, patching, and encryption.
• Troubleshoot DNS/DHCP/VPN/Wi‑Fi issues.
• Participate in Incident/Problem/Change processes.
• Coordinate with security and engineering teams.

Benefits

• Comprehensive BCBS medical, dental, and vision coverage; 80% sponsored by the company.
• Safe Harbor 401(K) with company match.
• Paid Parental Leave.
• A work environment that encourages teamwork and innovation.
• Employer provided life insurance.
• Robust Employee Assistant Program (EAP).
• Competitive salary, generous paid time off (PTO), and flexible leave options.
• On-site gym

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed