IT Support Engineer II (Mac & Windows)

Emburse•Dallas, TX

15h•Onsite

About The Position

We are seeking a highly capable IT Support Engineer II with strong Apple Mac expertise and solid Windows experience to join our Dallas office. This is a hands-on, high-impact role where you will manage all local IT needs, including support, inventory, projects, and enhancing the employee experience. You will operate independently, make informed decisions, and ensure smooth IT operations without constant supervision. This role is critical as you will represent IT in the Dallas office, influencing how technology functions for employees daily, improving processes, and elevating the overall IT experience.

Requirements

4+ years of hands-on IT support experience across Mac and Windows environments
Strong expertise in macOS and Apple hardware, with solid working knowledge of Windows OS
Proven troubleshooting skills across hardware, software, and network issues
Clear, effective communication—you can explain technical concepts in a simple way
A calm, service-oriented approach to support
Ability to work independently and take ownership of your environment
Strong organizational and time management skills
Experience managing inventory and asset tracking
Curiosity and a drive to keep learning
Natural leadership instincts—others rely on you for guidance

Nice To Haves

Google Admin Console
Okta
Slack
Jira / Confluence
CrowdStrike
Netskope
JumpCloud (UEM)
Kandji (MDM for Macs)
Microsoft Entra ID (Azure AD)
Microsoft 365

Responsibilities

Provide advanced support for both Apple Mac and Windows devices
Troubleshoot issues across login/authentication, network connectivity, and VoIP systems
Maintain, repair, or coordinate replacement of office equipment
Own the technical onboarding and offboarding experience
Configure and deploy devices for new hires (Mac and Windows), including imaging and shipping
Deprovision accounts and coordinate hardware returns for departing employees
Track and manage all local IT assets and equipment
Ensure devices are available, functional, and up to date
Maintain accurate inventory records and lifecycle tracking
Lead and execute IT projects that improve workflows and infrastructure
Partner with the global IT team on company-wide initiatives
Mentor junior team members and support their growth
Deliver the IT portion of new hire orientation
Test and roll out new tools and technologies
Stay current on security best practices and apply them locally
Perform routine system maintenance and keep documentation up to date