IT Support Engineer II

HL-GA Battery Company LLC•Ellabell, GA

3h•Onsite

About The Position

The IT Support Engineer II supports the delivery, maintenance, and continuous improvement of both manufacturing IT systems and corporate IT services within a high-volume production environment. This role is responsible for ensuring system stability, supporting end-user technical needs, and managing IT assets and vendor relationships to maintain operational efficiency. The position works across plant systems including MES (Manufacturing Execution System), MCS (Material Control System), RMS (Recipe Management System), EMS (Equipment Management System), FDC (Fault Detection and Classification), and QMS (Quality Management System), while also supporting corporate IT functions such as Help Desk operations, user support, and IT asset lifecycle management.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
2-5+ years of experience in IT systems, IT support, or infrastructure management
Experience with Help Desk operations, end-user support, or IT service management
Experience supporting system implementation, maintenance, or troubleshooting activities
Must be legally authorized to work in the United States without sponsorship
Strong troubleshooting skills across both system-level and end-user IT environments
Proficiency in Windows OS, hardware, networking basics, and enterprise collaboration tools (Microsoft 365)
Strong analytical and problem-solving skills
Basic understanding of manufacturing IT systems and system integration concepts
Ability to coordinate tasks, vendors, and support activities effectively
Effective communication and collaboration skills across technical and non-technical teams
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

Nice To Haves

Experience supporting manufacturing IT systems (MES, MCS, RMS, EMS, FDC, QMS)
Experience coordinating vendors or outsourced IT support resources
Experience working in manufacturing or industrial environments

Responsibilities

Support delivery and implementation of manufacturing IT systems, including participation in project planning, requirement gathering, and execution
Assist in defining system requirements and coordinating with internal teams and HQ for system enhancements and implementations
Monitor and maintain manufacturing IT systems to ensure stability, performance, and alignment with business operations
Support troubleshooting and resolution of system and user issues, including PCs, laptops, network connectivity, and enterprise systems (e.g., Microsoft 365)
Participate in incident management activities, including issue tracking, root cause analysis, and resolution support
Support system change management activities, including documentation and coordination of system updates
Oversee Help Desk operations, including intake and prioritization of user support requests
Coordinate and provide guidance to outsourced IT support resources, including task assignment and quality review of completed work
Develop and maintain technical documentation, user guides, and FAQs to improve support efficiency
Support IT budget tracking, including CAPEX and OPEX planning and monitoring
Manage IT procurement activities, including hardware, software, and license management
Coordinate vendor relationships, including contract administration, renewals, and cost negotiations
Support cost optimization efforts by analyzing system and license utilization
Manage IT asset lifecycle activities, including inventory tracking, audits, hardware refresh, and secure disposal
Ensure IT systems and services align with company policies, standards, and governance requirements
Support service level agreement (SLA) tracking and ensure adherence to performance expectations
Collaborate with cross-functional teams including production, engineering, and administrative departments
Communicate with global stakeholders, including HQ teams in Korea, to support system coordination and issue resolution
Maintain documentation related to system configurations, processes, and changes
Maintain cleanliness at work-site in accordance with 5S3R Standards
Perform other duties as assigned