Tier 2 Mac/Windows Support Specialist
About The Position
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Mac/Windows Support Specialist candidate. This is a full-time onsite position based in the Lakewood, CO area. Roles and Responsibilities Provide hardware and software support for Windows and Mac desktops and laptops Configure, test and install printers, scanners, network copier/printers Use computer images to install and configure laptops and PCs Ensure latest approved BIOS and patches are applied to PCs and laptops Support users with file shares and permissions issues Track, log and report each service request Additional duties as assigned Skills & Experience 3+ years related experience 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred Excellent problem-solving skills Knowledge of Windows operating systems Strong experience supporting iOS and macOS up to Monterey Working knowledge of Microsoft Office Suite Excellent documentation, collaborative and communication skills, both written and verbal Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer. Some of our competitive benefits include Generous Paid Time Off (PTO) and all Federal Holidays off Comprehensive Health and Dental Insurance Coverage Retirement Savings Plan Pre-Tax Benefit Programs Wellness and Work-Life Support Professional Development Performance and Referral Bonuses Life and Disability Insurance
Requirements
- 3+ years related experience
- Excellent problem-solving skills
- Knowledge of Windows operating systems
- Strong experience supporting iOS and macOS up to Monterey
- Working knowledge of Microsoft Office Suite
- Excellent documentation, collaborative and communication skills, both written and verbal
Nice To Haves
- 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred
Responsibilities
- Provide hardware and software support for Windows and Mac desktops and laptops
- Configure, test and install printers, scanners, network copier/printers
- Use computer images to install and configure laptops and PCs
- Ensure latest approved BIOS and patches are applied to PCs and laptops
- Support users with file shares and permissions issues
- Track, log and report each service request
- Additional duties as assigned
Benefits
- Generous Paid Time Off (PTO) and all Federal Holidays off
- Comprehensive Health and Dental Insurance Coverage
- Retirement Savings Plan
- Pre-Tax Benefit Programs
- Wellness and Work-Life Support
- Professional Development
- Performance and Referral Bonuses
- Life and Disability Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
