Tier 2 App Support

HighPoint • Indianapolis, IN

3d

About The Position

HighPoint’s professionals focus exclusively on helping government agencies and companies implement their most critically strategic initiatives. The role of the role of Tier 2 App Support is to provide technical support by resolving computer hardware and software issues.

Requirements

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to effectively manage multiple project timelines.
• Strong written communication skills.
• Bachelor’s degree required.
• 8+ years of experience.

Responsibilities

• Provide technical assistance to computer users.
• Resolves Tier 2 application and LMS issues for QSEP.
• Supports releases, patches, and CMS‑approved enhancements.
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
• Plans and leads major technology assignments.
• Evaluates performance results and recommends major changes affecting short-term project growth and success.
• Functions as a technical expert across multiple project assignments.
• May supervise others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees