Tier 2 Technical Support

TEKsystems

5d•$25 - $25•Onsite

About The Position

ESSENTIAL FUNCTIONS:- Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities: Provide IP address support Perform basic equipment problem diagnostics Point of contact for equipment removal and delivery for onsite support Contact service as required (Xerox and 3rd party) Utilize Xerox web-based applications as required to include Service Call Handling Accurate call reporting on Equipment in Xerox designated systems Remote Service call onsite support Driving (if required for duties) Escalate printer network issues to appropriate resource Pro-actively manage consumables and supplies using the DOS calculator Maintain on-site operator replaceable parts inventory Collect equipment meter information and submit for billing purposes Lift and move up to 50 pounds Read, write and follow basic English instructions Customer service and communication skills: Ability to manage multiple tasks Perform duties with minimal supervision Customer problem resolution including escalation as required Coordinate work tasks to ensure fulfillment of SOWs Will need to drive personal vehicle to remote site in Crystal City, VA EDUCATION: Minimum High School diploma or equivalent

Requirements

customer relationship management
lift up to 50 lbs
Minimum High School diploma or equivalent

Responsibilities

Client Relationship Management: Serve as the primary customer contact for equipment support and service
Coordinate Move/Add/Change (MAC) process
Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications
Provide IP address support
Perform basic equipment problem diagnostics
Point of contact for equipment removal and delivery for onsite support
Contact service as required (Xerox and 3rd party)
Utilize Xerox web-based applications as required to include Service Call Handling
Accurate call reporting on Equipment in Xerox designated systems
Remote Service call onsite support
Driving (if required for duties)
Escalate printer network issues to appropriate resource
Pro-actively manage consumables and supplies using the DOS calculator
Maintain on-site operator replaceable parts inventory
Collect equipment meter information and submit for billing purposes
Lift and move up to 50 pounds
Read, write and follow basic English instructions
Ability to manage multiple tasks
Perform duties with minimal supervision
Customer problem resolution including escalation as required
Coordinate work tasks to ensure fulfillment of SOWs
Will need to drive personal vehicle to remote site in Crystal City, VA