IT Support Engineer II
About The Position
As an IT Support Engineer L2 at United Musculoskeletal Partners (UMP), you’ll be a part of a collaborative team that is hyper-focused on providing a superior computing environment to our over 60 Care Centers and nearly 2,500 clinical and administrative staff.? While your first job will be to support our end users as part of a highly collaborative swarming support model you’ll also act as the escalation point to the L1 & L2 engineers on the support team. You’ll also have the opportunity to participate in a wide variety of projects such as building out new Care Centers, participating in M&A activity and improving our desktop automation services.
Requirements
- Associates Degree in information technology or related field and at least five years of related experience or equivalent combination of education and work experience
- Superior listening as well as written and oral communication skills
- Willingness to roll up your sleeves and be as hands on as necessary to get the job done in a collaborative, high energy environment
Nice To Haves
- Certifications and ServiceNow experience are not required but are a plus
Responsibilities
- Provides coverage of IT Support phone queue during normal business hours.
- Responds to and resolves escalated support requests across a wide variety of issues including Windows OS, Office365, iOS and Android Mobile devices, Intune, Thin and Zero Clients, printing, IP telephony, VMWare Horizon, meraki networks and others
- Adheres to established SLAs around incident resolution and escalation
- Assists with contributing new solutions to the knowledge base
- Participates in a 24x7 on call rotation as an escalation point for critical issues and off hours support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
