IT Support Engineer

Cohere • New York, NY

2d • Onsite

About The Position

As the primary IT support point of contact for the New York Cohere office, you’ll provide first-response support for global IT requests during your shift. This is a dynamic, hands-on role where you’ll troubleshoot hardware and software, optimize in-office networking and AV systems, and collaborate cross-functionally to onboard/offboard employees. You’ll also document procedures, manage laptop shipments for the USA region, and ensure seamless Wi-Fi and video conferencing experiences.

Requirements

• Extensive experience supporting and administering Mac, Google Workspace, and Slack.
• Experience supporting and administering MDM (ie. Kandji/Iru or JAMF)
• Strong Okta and Okta Workflow knowledge (Okta Certified Professional/Administrator preferred).
• Familiarity with API orchestration platforms (e.g., Okta Workflows), cloud platforms (AWS, GCP, Azure), GitOps, IaC tools (Terraform), and network authentication protocols (RADIUS).
• Experience with scripting languages (Python) and Google Apps Manager (GAM).
• Solid understanding of networking concepts and internet tooling (Wi-Fi, routers, switches).
• Experience supporting Google Meet and room schedulers.
• Familiar with SOC2 and ISO27001 compliance standards
• A tinkerer who thrives on solving technical challenges with all kinds of technology.
• Organized, thoughtful, and passionate about supporting teammates and improving operational efficiency.
• A clear communicator with a knack for creating processes and training others.
• Hands-on and eager to tackle a variety of tasks, from troubleshooting to system optimization.

Responsibilities

• Serve as the first point of contact for IT support requests globally during your shift.
• Provide on-site and remote support, including basic troubleshooting, device setup, and video conferencing assistance.
• Monitor and maintain the device fleet to ensure optimal performance.
• Oversee in-office networking, AV systems, and Wi-Fi infrastructure (routers, switches, WAPs).
• Order and track laptop shipments for the USA region.
• Collaborate with internal teams for employee onboarding and offboarding.
• Document and update IT procedures and SOPs.
• Identify, troubleshoot, and resolve issues for our tools and systems, like Google Workspace, Slack, and Notion.

Benefits

• An open and inclusive culture and work environment
• Work closely with a team on the cutting edge of AI research
• Weekly lunch stipend, in-office lunches & snacks
• Full health and dental benefits, including a separate budget to take care of your mental health
• 100% Parental Leave top-up for up to 6 months
• Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
• Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
• 6 weeks of vacation (30 working days!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed