IT Support Engineer I - Manufacturing Plant/Contact Center ONSITE

Vericast•Jeffersonville, IN

12h•$66,000 - $70,000•Onsite

About The Position

An IT Support Engineer 1 is a problem solver responsible for supporting and maintaining systems, processes, and operations that enable business capabilities. This role provides hands-on end-user, application, and hardware support to ensure consistent and reliable technology performance.

Requirements

Bachelor’s degree or equivalent work experience (required)
Experience supporting desktop and laptop hardware, Windows Server, Active Directory, application and OS patching, hardware, and software break-fix, and troubleshooting various internal applications and hardware.
Technically proficient in application/component or system; may act as an internal consultant.
Operating systems: Windows Systems with limited exposure to Linux environments
Ability to create and document standards and procedures.
Strong ability to analyze failures and prioritize resolution efforts.
Ability to support users and systems in a fast-paced, changing environment.
Maintain a positive attitude in all situations.
Flexibility to meet customer needs or project goals.
Basic scripting knowledge (PowerShell or similar)
Understanding of security best practices (patching, endpoint protection, least privilege)

Nice To Haves

A+ certifications (preferred but not required)

Responsibilities

Delivers assigned work on time and leads task execution across functional and cross-functional teams.
Participates in and leads initiatives, ensuring deliverables meet quality standards and deadlines.
Develops, tests, and supports systems, applications, and reporting solutions.
Performs system updates, patching, and ongoing maintenance activities.
Troubleshoots hardware, software, and application issues to ensure operational reliability.
Estimates effort for application and component-level work.
Collaborates with vendors and contractors on hardware and software development, testing, and deployment.
Manages end-user requests through ticketing systems, including tracking and resolution.
Provides required on-call support and participates in off-hours deployments and maintenance as required.
Operates effectively under deadlines and high workload conditions.
Mentors and supports less experienced internal customers and team members when needed.
All team members are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services. This includes, but is not limited to, participating on improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.
All team members are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.
All team members are responsible for supporting and complying with safety and security policies to promote a healthy working environment.