IT Support Coordinator II - Dallas, Tx

The US Oncology Network•Dallas, TX

1d•Onsite

About The Position

The US Oncology Network is seeking an IT Support Coordinator II for their Dallas, Texas location. This is a full-time, 100% on-site position with a schedule of Monday to Friday, 8:00 am to 5:00 pm, with occasional after-hours work. The Information Technology team boasts a supportive, family-first culture with low turnover and opportunities for career development. Texas Oncology, part of The US Oncology Network, is a leading community oncology provider dedicated to delivering high-quality, evidence-based cancer care. The US Oncology Network, supported by McKesson Corporation, focuses on advancing cancer care through community-based oncology physicians.

Requirements

Associates Degree in Information Technology, related field, or equivalent work experience required.
At least 2 year of experience working in a desktop support role is strongly preferred.
Experience supporting a Work from home or remote environment.
Prior computer networking experience preferred.
A+ certification and MCP in Microsoft Office strongly preferred.
Must have strong communication and customer service skills.

Responsibilities

Assists in answering calls and tickets from end users.
Documents and maintains records of end user issues, network issues, support and vendor communications, and hardware/software orders and shipping.
Troubleshoots basic end user questions and problems pertaining to end user computing (This can range between cellular devices, laptops, desktops, monitors, etc.)
Assists supervisor in the maintenance of network systems, servers and workstations; installation of software and hardware; and troubleshooting of network problems.
Imaging new computers and preparing them for a production environment.
Assists in documentation of new procedures and logging of Assets in the department tracker
Provides basic user support as needed.