IT Coordinator

MDS Aero Support Corporation•Ottawa, ON

16h•CA$45,000 - CA$55,000

About The Position

For over four decades, MDS has maintained its unrivaled position as a global leader in gas turbine engine solutions, serving prestigious clients worldwide. Specializing in aviation, industrial, and marine applications, MDS delivers fully tailored gas turbine engine test facilities—establishing itself as a trusted partner in more than 20 countries. From designing the world’s most advanced, one-of-a-kind test facilities to leading cutting-edge research and development, MDS continues to drive innovation. At MDS, we value our team members and their continued contribution to everything we do—it is why we are successful, and it is why our team members are successful. Now we want to make an addition to our world-class team—this time, we are looking for an exceptional IT Support / Computer Systems Technician who will join us to deliver our highly innovative Gas Turbine Engine Solutions to our customers around the globe. As an IT Support / Computer Systems Technician, you will manage the MDS facility’s IT systems which include computers, networks, internet access and other technology.

Requirements

3+ years experience in an IT support role is preferred.
Successful completion of post-secondary diploma in Computer Science or related field or MCSE.
Familiarity with Windows operating systems, Windows Server and Active Directory Services.
Experience working with and administering the O365 environment.
Good understanding of computer systems, mobile devices and other tech products
You are curious, self-starter, wanting to acquire, and share knowledge.
You have strong troubleshooting, analytical, and problem-solving skills.

Responsibilities

Acts as the first point of contact for all users’ hardware, software and network infrastructure questions and requests
Perform troubleshooting and execute needed repairs.
Install and configure hardware equipment and software programs
Execute different maintenance activities when needed.
Work with management and other departments to assist in the implementation of the IT plan and train the individuals who will need to use it.
Establish various guidelines for evaluating the IT systems and determine where changes should be made.
Assist in budgeting for IT expenses, including the purchase of new equipment and software when necessary.
Perform other ad-hoc projects or tasks as assigned

Benefits

Employee bonus program
Defined Contribution Pension Plan
100% employer-paid annual sick leave, health and dental premiums, and life, accidental death, and short-term disability insurance.
Health Spending Account (for some medical expenses that aren’t covered under provincial plans or our standard insurance plan)
Lumino Virtual Health Care
Maternity and parental leave top-up
Fitness Membership Reimbursement
Positive and flexible work environment
Opportunity for career advancement
Strong focus on learning and development
Company events including family holiday party, employee events, executive - led coffee talks, team gatherings, and so much more