Entry-Level IT Support Associate (B)

Expedient • Memphis, TN

23h • Onsite

About The Position

Expedient is hiring for an entry-level opportunity that offers a fast-track to learning, promotion, and career growth. The IT Support Associate, in our Memphis, TN data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix, and infrastructure. If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role. Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients. Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school, or work experience. However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring, and client service. This position operates on a regular schedule of Thursday through Saturday, alt. Wednesdays from 7 am to 7 pm local time and includes an additional bonus, paid out upon completion of the initial training. Additionally, lunch breaks are fully paid for all IT Support Associates working 12-hour shifts. Expedient places high value on professional development and education. We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network+, etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion. The hourly rate of pay is closely based on your technical experience and knowledge, work experience, and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. A range of pay of $32,000 - $37,000 per year, paid out hourly, can vary depending on market and shift. We are an essential business due to our support of clients in industries such as healthcare, financial services, public utilities, and other critical infrastructure. Because this is considered a critical position in the organization, a physical presence, on-site in the data center is required. As a result, every effort is being made to ensure the protection of our employees and our job candidates in the data center. Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms.

Requirements

• Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)
• A strong passion for a career in IT and/or technology and evidence showing IT experience
• Associate degree in a technical discipline or technical equivalent work experience
• Previous exposure to or experience in an IT environment
• Previous customer-service work experience
• Must always be professional and patient, as this is a client-facing role
• Excellent written and verbal communication skills
• Strong analytical and independent problem-solving skills
• Ability to prioritize and manage multiple responsibilities that are time-sensitive
• Having a willingness and ability to learn quickly
• Must pass pre-employment screens

Responsibilities

• Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.
• Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
• When necessary, enforce security protocols -- for example, if a client requests to remove equipment without prior notification or as per contractual obligation
• Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility
• Cover the front desk phone, and conduct physical and virtual security checks
• Process and prioritize client and employee technical requests by phone, email, or in person
• Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support

Benefits

• Fully paid training (including industry certs)
• Additional bonus, paid out upon completion of the initial training
• Fully paid lunch breaks for all IT Support Associates working 12-hour shifts
• Costs covered up front for relevant technical certifications
• Attached bonuses for completion of certain higher-difficulty certifications
• Three weeks of paid time off annually that increases with tenure
• Your birthday off
• A health holiday to be used for preventive care
• Parental leave
• Top-tier medical, dental, and vision insurance
• Disability and life insurance
• Wellness engagement opportunities
• 401(k) with a generous match
• Hybrid work model for many roles
• Paid parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees