IT Support Associate (CONTRACT)

Entrada Therapeutics•Boston, MA

27d•Onsite

About The Position

The Organization What's happening at Entrada Therapeutics? Entrada is a clinical-stage biopharmaceutical company aiming to transform the lives of patients by establishing a new class of medicines that engage intracellular targets that have long been considered inaccessible. Through proprietary and versatile approaches, Entrada is advancing a robust development portfolio of genetic medicines for the potential treatment of neuromuscular and inherited retinal diseases, among others. Our lead oligonucleotide programs are in development for the potential treatment of people living with Duchenne muscular dystrophy (DMD) who are exon 44, 45, 50 and 51 skipping amenable. Entrada has partnered with Vertex Pharmaceuticals to develop a clinical-stage program, VX-670, for myotonic dystrophy type 1 (DM1). 2026 represents a catalyst-rich period for Entrada. We expect multiple clinical data readouts as we advance several DMD programs across the U.K., EU, and U.S. By year-end 2026, we anticipate four clinical-stage programs in our DMD franchise (ENTR-601-44, ENTR-601-45, ENTR-601-50, and ENTR-601-51). These programs are complemented by the ongoing clinical progress of our DM1 collaboration with Vertex (VX-670). We are a tight-knit team of experts and leaders in both therapeutic development and rare diseases and are excited to grow and attract colleagues who are ready to join a high-energy, dedicated team that likes to get things done and dramatically improve the lives of patients and their families. The Perfect Addition to Our Team You are a solutions-oriented IT professional who thrives in a fast-paced, science-driven environment. You’re equally comfortable supporting scientists in the lab and business users at their desks. You understand the importance of uptime, data integrity, and compliance in a regulated life sciences setting. You take the initiative, solve problems independently, and communicate clearly with both technical and non-technical users. You bring a strong service mindset, a sense of urgency, and a commitment to operational excellence. The Opportunity We are seeking a detail-oriented and proactive IT Support Associate to provide technical support for users in a life sciences environment. In this role, you will serve as a key IT resource—resolving escalated issues, supporting lab systems, and ensuring smooth day-to-day operations for scientific and business teams. You'll collaborate with cross-functional stakeholders, contribute to IT projects, and help maintain compliance across all IT-supported systems. This is an excellent opportunity for an experienced contractor who enjoys variety, takes initiative, and can quickly adapt to the unique needs of a biotech or pharmaceutical environment.

Requirements

Associates degree with 2+ years of IT support experience in life sciences, biotechnology, or pharmaceutical companies providing end user support, with ideally 1+ year support laboratory systems
Working knowledge of lab systems (e.g. ELN, Sciex, LIMS, CDS, Cytiva, ThermoFisher, and SDMS) and scientific instrument integration
Proficiency in Windows, macOS, networking, and endpoint management
Strong knowledge of Azure AD, Office 365, and cloud file sharing platforms (e.g. Egnyte, SharePoint, OneDrive)
Familiarity with endpoint management systems (e.g. JAMF Pro, Automox, NinjaOne, Intune, Endpoint Privileged Management) and ticketing platforms (e.g. Freshservice)
Excellent problem-solving skills, attention to detail, and customer service orientation
Ability to work independently and collaborate cross-functionally in a fast-paced environment
Desire to work in an innovative and collaborative environment

Responsibilities

Provide Tier 2 support for escalated technical issues involving desktops, laptops, mobile devices, video conferencing, and peripheral equipment
Support Windows and macOS environments, Microsoft 365 applications, and common collaboration tools (e.g. Zoom, Teams)
Assist with onboarding/offboarding, access management, and software installation
Maintain accurate IT asset inventories and ensure consistent patching, antivirus, and encryption compliance
Document troubleshooting steps, resolutions, and system configurations
Deploy, configure, and maintain laboratory IT systems, include instrument PCs, data acquisition software, and integrations with enterprise platforms (e.g. ELN, Sciex, LIMS, Waters, Chromeleon, Cytiva, ThermoFisher and SDMS)
Support connectivity between lab instruments, networks, and data storage solutions
Troubleshoot hardware/software issues for lab equipment, instrument controllers, and specialized applications
Ensure system uptime, stability, and performance for scientific workflows
Follow IT SOPs, change management, and validation procedures for lab systems
Ensure scientific data is properly backed up, stored, and retrievable
Enforce security policies for lab systems, including patching, access controls, and audit trails.
Work closely with onsite, remote, and other IT onsite personnel to understand requirements and deliver tailored solutions
Partner with vendors for instrument/software upgrades, repairs, and integration projects
Stay current with emerging technologies in laboratory informatics and IT infrastructure
Drive automation and process improvements to enhance productivity and reduce manual effort