IT Support Associate II

Expeditors•Milpitas, CA

15d•Onsite

About The Position

Developing professional who resolves complex issues, supports upgrades, conducts advanced troubleshooting, and mentors junior staff while maintaining compliance and vendor coordination.

Requirements

Windows 11 OS experience and PC Troubleshooting
PowerShell
Networking
TCPIP
Cybersecurity
Cabling
Office
Exchange
SharePoint
Effective problem-solving skills
Ability to handle multiple tasks/projects
Demonstrated customer service skills and proven interpersonal skills
Good communication skills
Inquisitive and exploratory mind-set

Nice To Haves

Experience building PCs
IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux

Responsibilities

Provide second-level technical support for complex hardware, software, and network issues.
Perform advanced troubleshooting and root cause analysis, and implement permanent fixes.
Assist with system upgrades, deployments, and configuration of enterprise applications.
Mentor junior technicians on technical processes and best practices.
Communicate effectively with stakeholders by providing clear status updates and technical guidance.
Take ownership of escalated issues and coordinate resolution across teams.
Deliver proactive support by anticipating user needs and preventing potential issues.
Maintain strong relationships with end users through responsive and empathetic service.
Evaluate complex problems and design effective solutions aligned with organizational goals.
Prioritize tasks based on business impact and resource availability.
Enforce compliance with IT security policies, standards, and regulatory requirements.
Conduct periodic reviews of system configurations and access controls.
Ensure accurate documentation for audits and maintain the integrity of IT records.
Manage vendor relationships for service agreements, repairs, and procurement.
Evaluate vendor performance and escalate concerns when necessary.
Continuously manage the operational effectiveness of the branch's hardware, taking control of inventory, end of life, ordering, set up and retiring of all hardware.
Troubleshoot software issues, roll out of new software solutions, the backup and storage of data and its security and the effective use of technical solutions that support operational performance.
Build and develop solutions in conjunction with the operational teams, that drive efficiencies into the operational processes of the branch, supporting and or developing solutions that drive automation and optimization of productivity.