IT Support Assoc

Illinois State•Normal, IL

11d•Hybrid

About The Position

The AV Technician will perform maintenance and installation of audiovisual classroom systems. The work also consists of assisting higher level technicians with the setting up and commissioning of audiovisual classroom systems. Learning Spaces and Audio/Visual Technologies is responsible for the maintenance and operational support of the instructional technology in the 198 "general-use" classrooms as well as the 166 "departmental" classrooms across campus. Learning Spaces and Audio/Visual Technologies also provides demonstrations and training on the use of instructional technology in the classrooms. In addition, Learning Spaces and Audio/Visual Technologies provides design, installation and technical support for colleges, departments, and service units looking to install advanced technology in classrooms and other settings. Technology Solutions provides information technology products and services for the administrative and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff, Technology Solutions looks to improve the campus experience for all students, faculty, staff, and the rest of the campus community.

Requirements

High school graduation or equivalent.
Any combination totaling one year (12 months) of progressively more responsible work experience in as an audio-visual technician or closely related profession OR college course work which included Information Technology, IT Management, Programming, IT systems, or a closely related discipline (30 semester hours equals one year, 60 semester hours or associate degree equals 18 months, 90 semester hours equals two years, Bachelor’s or higher degree equals three years).
At least one year (12 months) of work experience in the maintenance and installation of professional audio-visual systems.
Knowledge of cable pulling, cable terminating, rack building, and installation practices used for professional audio-visual systems.
Knowledge of different types of audio and video signals and cabling used in professional audio-visual systems.
Knowledge of professional audio-visual systems integration, system controls, user interfaces, and computer systems.
Knowledge of professional audio-visual sub-systems such as lighting systems, electrical systems and signal management, control systems, computer systems, and audio-visual networking.
Knowledge of basic test equipment used for installing and troubleshooting professional audio-visual systems (video signal generator, audio signal generator, multimeter).
Skill in maintaining, installing, and operating electronic and electrical equipment.
Ability to read plans and schematics.
Valid U.S. driver’s license and ability to drive a motor vehicle.
Mechanical ability.
Basic computer skills to include Microsoft Excel and Word.

Nice To Haves

Associate's degree (or equivalent military or vocational training/experience) in an electrical, electronics, or mechanical technology field.
Experience with networking terminations.
Experience with assigning network information to devices or setting up devices on a network.
Knowledge of AQAV commissioning practices and procedures.
Basic networking skills.
Knowledge of or ability to learn the campus networking tools needed for network jack assignments and IP address assignments.
AVIXA CTS certification.
Experience with the support of Zoom and/or other web conferencing tools and hardware.

Responsibilities

Perform maintenance and installation of audiovisual classroom systems.
Assist higher level technicians with the setting up and commissioning of audiovisual classroom systems.
Provide demonstrations and training on the use of instructional technology in the classrooms.
Provide design, installation and technical support for colleges, departments, and service units looking to install advanced technology in classrooms and other settings.

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