IT Support Analyst - Los Angeles, CA

CMA CGM

1d•Onsite

About The Position

The IT Field Support Analyst provides on‑site and remote technical support to employees, ensuring the reliable operation of hardware, software, and network connectivity. This role acts as the frontline interface between end users and IT, resolving issues quickly, delivering excellent customer service, and supporting day‑to‑day business operations.

Requirements

Associate or Bachelor’s degree in Information Technology or related field, or equivalent experience
2+ years of hands‑on IT support experience (field or desk‑side)
Strong knowledge of Windows operating systems; macOS experience preferred
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
Experience supporting hardware, printers, and peripherals
Excellent troubleshooting, communication, and customer service skills

Nice To Haves

Experience with Active Directory, Azure AD, and Intune
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
Familiarity with ITSM tools (ServiceNow, Jira, Remedy, etc.)
IT certifications (CompTIA A+, Network+, Microsoft, or similar)

Responsibilities

Provide on‑site and remote support for desktops, laptops, mobile devices, printers, and peripherals
Diagnose and resolve hardware, software, operating system, and network connectivity issues
Perform break/fix repairs and escalate complex issues as needed
Support Windows and/or macOS environments
Respond to service requests and incidents via ticketing system, phone, or in person
Set up, configure, and deploy new devices and IT equipment
Support meetings, conference rooms, video conferencing, and AV technology
Deliver user training and basic how‑to guidance
Assist with user onboarding and offboarding (account creation, access provisioning, equipment setup)
Support Active Directory, Microsoft 365, VPNs, and common business applications
Maintain inventory records and asset tracking
Document incidents, resolutions, and procedures accurately
Follow ITIL‑based incident, problem, and change management processes
Identify recurring issues and recommend improvements
Provide professional, timely, and customer‑focused support
Work closely with IT teams, vendors, and business partners
Support multiple locations and occasional travel if required by the business.
Other duties as assigned.

Benefits

Competitive Paid Time Off
401(k)
health insurance
employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
pet insurance
multiple health plans (company contribution to health savings account)
prescription, dental and vision coverage
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan
401(k) with company match
Flexible Paid Time Off programs including company paid holidays
Tuition reimbursement program