IT Support Analyst
About The Position
For more than 52 years, Raleigh Medical Group has been a multi-specialty, privately owned practice committed to providing personalized, patient-centered care. We believe quality healthcare goes beyond state-of-the-art medicine—it’s about people. By supporting our team members, we ensure our patients receive the highest level of care at every stage of adult life. As our organization continues to grow, we are seeking an IT Support Analyst to join our Information Technology team. This role provides first-level technical support across our clinics and corporate offices and is ideal for someone with strong troubleshooting skills, a customer-service mindset, and experience supporting Windows-based environments in a fast-paced healthcare setting.
Requirements
- High school diploma or equivalent required
- Minimum 2 years of IT support or help desk experience
- Strong knowledge of Windows operating systems and Microsoft 365
- Experience with help desk or remote support tools (Intune, ConnectWise, or similar)
- Basic understanding of networking concepts (LAN/WAN, Wi-Fi, IP addressing)
- Strong communication and customer service skills
- Ability to lift and carry IT equipment up to 40 lbs
Nice To Haves
- Associate or Bachelor’s degree in IT or related field, or A+/similar certifications
- Experience in a healthcare or medical office environment
- Familiarity with EMR systems and HIPAA compliance
Responsibilities
- Serve as the first point of contact for IT support via help desk tickets, phone, and email
- Troubleshoot hardware, software, and peripheral issues (PCs, printers, scanners, phones)
- Support Microsoft 365, Intune-managed devices, and approved business applications
- Assist with employee onboarding and offboarding, including account setup and equipment provisioning
- Support basic network connectivity issues and escalate complex issues as needed
- Maintain accurate documentation of tickets, resolutions, and IT inventory
- Assist with technology rollouts, clinic migrations, and IT-related projects
- Provide support related to the organization’s EMR platform and system integrations
- Ensure compliance with HIPAA and IT security policies
Benefits
- Group Health, Dental, and Vision insurance
- FSA and HSA options
- Generous Paid Time Off (PTO)
- 401(k) Retirement Plan with employer matching
- Company-provided Short-Term and Long-Term Disability
- Company-provided Life Insurance
- Competitive salaries
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
