IT Support Analyst

E.A. Sween•Hodges, SC

10h•$60,000 - $63,000

About The Position

We are seeking an IT Support Analyst to provide frontline technical support to employees across manufacturing, distribution, and corporate environments. This role focuses on delivering a positive end-user experience by resolving technical issues efficiently and professionally.

Requirements

Associate’s degree in information technology or related field, or equivalent experience.
3+ years’ Experience providing end-user and infrastructure technical support.
Strong customer service, communication, and organizational skills.
Ability to troubleshoot issues independently and follow established procedures.
Experience monitoring nightly batch schedules and doing basic troubleshooting
Experience working with network hardware and software.
Experience working with network and security administrative processes such as password management.

Nice To Haves

Experience supporting voice-directed picking systems.
Experience in food distribution or logistics environments.
Experience working in or supporting systems within a unionized workforce environment.
Experience supporting multi-site warehouse operations.
Experience supporting ERP and similar software solutions
Experience supporting Blue Yonder Warehouse Management System

Responsibilities

Provide day-to-day technical support for end users, including hardware,
applications, and system access issues.
Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and software .
Support employees working in office, manufacturing, and warehouse environments.
Escalate complex or unresolved issues to appropriate IT teams
Document incidents, resolutions, and procedures in the ticketing system.
Assist with employee onboarding and offboarding activities.
Which includes setting up new equipment for the employee onboarding.
Monitor network connectivity identifying and working with network providers to resolve outages.
Monitoring nightly batch schedules and doing basic troubleshooting if issues occur
Support IT projects and initiatives as assigned.