IT Support Analyst

The Gideons International • Nashville, TN

9h • Onsite

About The Position

The Information Technology Support analyst supports the IT department in providing exceptional support of technology services across the organization. This role will support various aspects of IT, including end-user support, system administration, networking, and cybersecurity. This position will support the local infrastructure and the Azure cloud environment supporting all TGI applications. There will also be additional project work that may be required of this position. This role will work directly with experienced IT professionals while assisting with laptop, desktop, phone, server, and network support, as well as conference room set up.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• PC experience, Ability to install/test software on Windows/Mac computers.
• Basic understanding of network fundamentals (wired/wireless connectivity, IP addressing).
• Strong interest in exploring different areas of IT such as cloud computing, security, and software engineering.
• Customer-oriented with excellent interpersonal and communication skills
• Mature, responsible, driven, and able to work independently with minimal supervision
• Successful completion of a drug and background screen
• Follow verbal and written instructions.
• Servant heart and attitude to help others.
• Ability to install and test widely used software applications on Windows and Mac operating systems.
• Ability to learn and resolve network and wired/wireless issues within the Headquarters.
• Ability to assist customers in the use of technology equipment, software, printers, and phone systems.
• Ability to provide analytical skills.
• Ability to communicate effectively with all TGI Departments.
• Ability to lift 25lbs in unpacking/packing computer equipment.
• Ability to be onsite at the TGI headquarters 5 days a week, hours may vary

Responsibilities

• Manage the daily IT support queue, resolving issues with staff laptops, phones, and conference room equipment.
• Install, configure, and test new hardware and software for headquarters staff.
• Support and troubleshoot issues with Active Directory, Office 365 applications, and Azure Cloud services.
• Assist with user and group management through Office Admin Centers and VOIP portals.
• Troubleshoot and resolve issues with local area networks, wireless access, and printers across the headquarters.
• Help maintain and monitor security and endpoint protection tools, including Managed Detection & Response (MDR) software.
• Assist the Infrastructure Services Manager with tasks related to datacenter maintenance
• Collaborate with IT staff on special projects, SharePoint site management, and process documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level