IT Support Analyst

Yoakum Community Hospital • Yoakum, TX

3d

About The Position

Yoakum Community Hospital has provided healthcare since 1922. The 23-bed critical access hospital operates as a not-for-profit hospital managed by Community Hospital Corporation of Plano, Texas. Patients benefit from the latest medical technology along with comprehensive healthcare delivered by highly skilled physicians, nurses and professional staff. Our dedication to providing comprehensive healthcare services with compassion, dignity and respect demonstrates our standard of quality healthcare and superior service to our community. Full-time. Monday thru Friday. Rotating call including weekends and holidays.

Requirements

• Associates Degree in computer related field preferred.
• A+ or other related certifications preferred.
• Three years of Information Technology experience preferred.
• Advanced troubleshooting skills with computer software, hardware and peripherals, Microsoft operating systems, and computer hardware deployment tools for operating system images.
• Experience with network devices (switches, routers, etc), telecommunication systems (including cell phones, iPads, Polycom phones, etc.), AS400, and Windows server support preferred.
• HITECH and HIPAA security experience preferred.
• Knowledge of fundamental information security concepts and processes such as risk assessment and mitigation strategies, security control techniques, and technologies preferred.
• Demonstrate working knowledge of client application deployment tools for operating system images, Microsoft operating systems, and computer hardware.
• Identify, diagnose, and resolve problems, whether hardware or software.

Responsibilities

• Maintain accurate information/data regarding end user issues within the tracking system and update asset information/data when equipment is moved, added or changed.
• Maintain and support the IT infrastructure including servers, network devices, hardware, software, printing, faxing, scanning, mobile devices, and telecommunication systems.
• Adhere to policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Abide by Yoakum Community Hospital policies and procedures as set forth in the Employee Handbook and assure that all tasks performed are in compliance with related state and federal guidelines, rules and regulations.
• Ability to install and maintain all necessary programs, such as Windows, Office, Virus protection, encryption, core clinical and financial applications, etc.
• Develop and maintain good working relationships and interact positively and productively with teams across organizational lines.
• Support individuals in maximizing their skills in use of both hospital computer applications and personal computer systems.
• Maintains and enforces security concepts and processes such as risk assessment and mitigation strategies, security control techniques, and technologies.
• Installs, maintains, and supports end-user hardware and applications including Microsoft Operating Systems, business applications, and computer hardware.

Benefits

• At Yoakum Community Hospital we enjoy an outstanding work environment, covered parking, comprehensive health and welfare benefits including tuition reimbursement, a generous PTO allowance, and a great company culture.
• Comprehensive health and welfare benefits package is offered as part of total compensation.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA) and 401(k) matching
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Flexible spending account and other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees