IT Support Analyst

Inari•West Lafayette, IN

5d•$68,350 - $93,950•Onsite

About The Position

As an IT Support Analyst, you will play a key role in keeping our end user systems running smoothly across the company. You will take on a wide range of responsibilities, from troubleshooting technical issues and managing system updates to setting up new workstations, maintaining software licenses, managing support tickets, ensuring data security, and providing hands-on support for both in-office and remote employees. We are looking for someone who is not only technically skilled but also great at communicating with a diverse range of end users. Your ability to explain things clearly and offer quick, effective solutions will be crucial to keeping things on track. This role offers a great chance to expand your skill set, work in a collaborative, dynamic environment, and have a direct impact on the organization’s IT operations. This is an in-office position located at our West Lafayette, Indiana, site.

Requirements

Minimum 3 years of proven experience in an IT support role that focused on laptop and end user support
Expertise with Windows 11, MacOS, iOS/iPadOS, Android, MS Office 365 suite
Excellent communication skills (written and verbal), with strong problem-solving and decision-making abilities
High self-motivation with the capability of working both independently and in a team setting
A positive and entrepreneurial mindset, with the ability to challenge the status quo to drive innovation in a fast-paced startup environment
Eagerness to learn new systems, particularly in agriculture biotech and laboratory settings
Curiosity and a commitment to continuous learning, with a desire to make a meaningful impact
Ability to apply creative thinking to troubleshoot complex technical issues
A collaborative approach, open to giving and receiving ideas, perspectives, and feedback
Skill in fostering open dialogue and promoting teamwork
Comfort with ambiguity, the ability to adapt to change and make decisions with incomplete information
A strong sense of accountability, taking ownership and encouraging the same in others

Nice To Haves

Relevant IT certifications (ITILv4, A+, etc.)
Experience with MDM systems (Intune, Jamf)
Experience with IT Service Management systems (ServiceNow, etc.)
Experience with RMM systems (NinjaOne, etc.)
Experience with Quality Management systems
Experience working with laboratory equipment and maintaining laboratory IT systems
Experience creating end user documentation and how-to guides
Experience creating SOPs and internal documentation
Knowledge of scripting languages (PowerShell, Bash)
Knowledge of video conferencing hardware and digital signage (Microsoft Teams, Cisco, Logitech) and Smart TVs

Responsibilities

Provide daily onsite support, monitoring and triage of managed infrastructure, services, applications, and laptop/desktop support using an IT service management system
Create and maintain user accounts and access permissions across endpoints and software systems
Image and deploy laptops as replacements or for new employees
Maintain all computers with current patches and software installs with endpoint systems and mobile device management tools
Utilize Vulnerability Management and Remote Monitoring systems to remediate endpoint vulnerabilities
Assist with computer-controlled laboratory equipment moves, connections and troubleshooting
Perform computer moves of equipment when teams are relocated
Consistently monitor endpoint setup and report any potential viruses or threats
Ensure cleanliness of all data equipment and computer rooms
Assist in AV equipment setup and troubleshooting
Assist with ordering computers, peripherals, software, etc. and managing inventory for effective distribution to employees and maintaining systems with asset management tools
Provide local training and support on key IT applications, including creating self-service and training materials for staff and clients
Manage local systems/applications and technical infrastructure operations to support staff and applications
Identify and recommend solutions to enhance the client experience, availability, and staff efficiencies, coordinated closely with global IT needs
Foresee issues and gaps, identify solutions and work comfortably with leading-edge products
Work effectively with our vendor partners to maintain functional operational systems
Communicate with management on IT applications operational status
Assist with record-keeping procedures, documentation, asset management and maintenance of data
Coordinate with management to bring efficiencies to laboratory information management systems