IT Support Analyst - Toronto (Onsite)
About The Position
At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday. We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
Requirements
- Bachelor’s degree in information technology, Computer Science, or a related field preferred; equivalent work experience will be considered.
- Minimum of 3-5 years of IT support experience in a corporate environment.
- Proven experience supporting C-level executives and handling sensitive information with discretion.
- Experience with Jira Service Management Ticketing System
- Experience with Windows 10 and 11 operating systems
- Experience with Hardware support for laptops, desktops, printers, and peripherals
- Experience with Mobile Device Management (MDM) for iOS devices (iPhones and iPads)
- Experience with Microsoft Office 365 services, including OneDrive for Business and Exchange Online
- Experience with Okta Single Sign-On (SSO) and identity management solutions
- Experience with Active Directory and Group Policy administration
- Experience with Remote access technologies such as Zscaler VPN
- Experience with Video conferencing platforms (Microsoft Teams)
- Experience with Email security and filtering solutions like Mimecast or similar services.
- Experience with Operating system imaging and deployment tools
Nice To Haves
- CompTIA A+, Network+, Security+
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Azure Fundamentals
- ITIL Foundation Certification
Responsibilities
- Provide prompt and effective Tier 1 and Tier 2 technical support to employees and executives via phone, email, and in-person interactions.
- Utilize the Jira Service Management ticketing system to track, manage, and resolve support requests, ensuring timely updates and communication with end-users.
- Diagnose and resolve hardware, software, and network issues efficiently to minimize downtime.
- Maintain a high level of professionalism and deliver exceptional customer service in all interactions.
- Communicate complex technical information clearly and effectively to both technical and non-technical audiences.
- Build positive relationships with end-users by demonstrating patience, empathy, and a customer-focused attitude.
- Identify recurring issues and implement solutions to prevent future occurrences.
- Participate in continuous improvement initiatives to enhance IT support services and processes.
- Stay current with emerging technologies and industry best practices to proactively recommend improvements.
- Manage and administer Active Directory, Group Policy, Office 365, and Exchange Online.
- Configure and manage endpoints using desktop and mobile device management tools.
- Assist with patch management and endpoint security measures.
- Collaborate on IT projects, contributing ideas and expertise to support successful implementation.
- Assist in the deployment of new technologies, including research, testing, documentation, and training.
- Take full ownership of assigned tasks and see them through to completion with minimal supervision.
- Ensure compliance with company IT policies, security protocols, and best practices.
- Demonstrate reliability and accountability in all aspects of work.
- Perform all other duties as assigned
Benefits
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Employer-matching 401(k) Program + Profit Sharing Program
- Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
