IT Support Analyst
Venterra Realty•Houston, TX
•Onsite
About The Position
Join Venterra Realty as an IT Support Analyst in our Houston corporate office, providing user support for both onsite and remote for employees. You will troubleshoot Windows, Microsoft 365, email, Teams, printers, peripherals, onboarding/offboarding, access requests, devices issues, and network connectivity while delivering a responsive, customer-focused support experience. This role is ideal for someone who enjoys ticket ownership, face-to-face support, practical problem solving, and exposure to network infrastructure.
Requirements
- 3+ years of experience in IT support, desktop support, help desk, service desk, technical operations, or a similar role.
- Strong troubleshooting skills with experience supporting Microsoft 365, Entra ID, email, Teams, printers, peripherals, Dell and MS Surface hardware, and user access issues.
- Working knowledge of Active Directory and/or Microsoft Entra ID, Microsoft Intune, endpoint support, software deployment, device compliance, and basic procurement / asset processes.
- Understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, VLANs, and firewall-related troubleshooting.
- Strong customer service, communication, patience, problem-solving, follow-through, and growth mindset; comfortable working onsite five days per week in a corporate office environment.
Nice To Haves
- Ubiquiti UniFi Network
- Camera systems
- Multi-site environment support
- Executive support
- Technical documentation
- Powershell scripting
Responsibilities
- Monitor, triage, manage, and resolve IT support tickets through Jira Service Management or a similar service desk platform.
- Provide onsite Houston office support and remote support for hardware, software, printers, accessories, conference rooms, Microsoft 365, Entra ID, Outlook, Teams, SharePoint, Wi-Fi, VPN, and general connectivity issues.
- Support onboarding, transfers, offboarding, user accounts, access permissions, shared mailboxes, distribution groups, Teams, SharePoint, Active Directory, Microsoft Entra ID, and Microsoft Intune requests.
- Assist with device management, application deployment, device compliance, equipment ordering, procurement, asset tracking, and documentation.
- Troubleshoot networking issues, including, VPN, wired and Wi-Fi, VOIP, firewall symptoms, Internet providers and UniFi Network infrastructure.
Benefits
- Competitive Base Salary and performance bonus.
- Health (Medical (PPO), Dental, Vision)
- 401k matching
- Paid vacation suite benefits
- Employer-paid Short & Long-Term Disability
- Educational Assistance / Reimbursement
- 8 paid hours per year of Volunteer Time Off
- Access to thousands of employee discounts with BenefitHub.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
