IT SUPPORT ANALYST

Artesia General Hospital•Artesia, NM

2d•$26 - $40•Onsite

About The Position

Demonstrates competencies in line with the core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital Servant Leadership: Demonstrates competence in serving others and prioritizing their needs. Excellence: Demonstrates competence in striving for the highest quality in all aspects of work. Respect: Demonstrates competence in respecting others and valuing their contributions. Virtuousness: Demonstrates competence in maintaining high ethical standards and integrity. Innovation: Demonstrates competence in embracing new ideas and technologies to improve healthcare. Community: Demonstrates competence in fostering a sense of community and collaboration. Education: Demonstrates competence in promoting continuous learning and development. The work environment consists of daily patient contact, which may include exposure to blood or other body fluids.

Requirements

Associate’s degree in the technical, management discipline, or engineering.
1-2 years of Help Desk, Service Desk, or equivalent experience.
Excellent customer service skills.
Strong system diagnosis skills.
Ability to perform a routine component replacement on desktops, laptops, and printers.
Basic understanding of network protocols.
Experience with disk imaging software.
Proficient with Microsoft Office.
Solid problem-solving abilities.
Demonstrated ability to effectively handle tense customer service scenarios.
Demonstrated knowledge of access and authentication controls.
Demonstrated knowledge of enterprise architecture principles and practices.

Responsibilities

Create service tickets for customer issues and escalate unresolved issues according to standard practice and procedures.
Verify end-user credentials before providing or resetting access to applications and systems.
Maintain, troubleshoot, and repair computer systems, including printers and other peripherals.
Provide direct user support on-site and in the field.
Evaluate user business needs and recommend appropriate hardware solutions.
Diagnose errors or technical problems and determine proper solutions.
Provide routine system maintenance as required.
Document all system updates and repairs.
Consult with customers to identify and specify clinical and technical requirements.
Perform basic hardware and software troubleshooting, diagnostics, and remote repair if possible.
Assign customer support calls to IT support analyst teams according to the procedure.
Function as part of project teams to provide system deployment, upgrades, or relocation.
Provide 24/7 support when scheduled
As Assigned