Intern - IT Support Analyst - Lynchburg, VA (Year Round)

BWXT•Lynchburg, VA

1d•$23 - $31•Onsite

About The Position

The IT Support Analyst Intern position works as a member of the Information Technology team to extend 1st and 2nd level support to local and remote end users. This position deals with issues or problems that often require thoughtful evaluation before coming up with approaches or solutions. This position must develop and maintain good working relationships, resolve problems, and positively influence others to successfully produce customer satisfaction.

Requirements

Must be currently enrolled in an undergraduate program with a focus on Computer Science, IT, or another related field.
Technical proficiency in areas relating to computer hardware, computer operating systems and desktop applications.
Ability to identify, research, and resolve desktop system/application issues in a timely manner.
Ability to identify, research, and resolve account issues in a timely manner.
Commitment to ongoing training and new system implementation.
Demonstrated ability to manage priorities and handle multiple tasks successfully.
Excellent written and oral communication skills.
Demonstrated ability to handle multiple complex situations independently.
Ability to develop effective working relationships with customers, co-workers and administration.
Ability to make contacts with other departments, requiring tact and judgment to ensure effective support.
Must be a U.S. citizen.
Must be able to obtain and maintain a U.S. Department of Energy (DOE) Q clearance.

Responsibilities

Provide 1st and 2nd level end-user remote support.
Provide a high degree of customer satisfaction, functioning as a customer liaison for IT related issues.
Proactively track and follow up on complex customer issues ensuring that all incidents are resolved to the customer's satisfaction.
Monitor opened tickets assigned to the Service Desk to verify correct assignment, ensure timely customer follow-up and resolution.
Manage security groups, computers, and users in Active Directory.
Analyze and solve all problems relating to: PCs, laptops, printers, phones, tablets, cabling, AD services, DNS, DHCP and related end user devices.
Work with IT Operations management to determine strategic direction for the desktop environment, including the evaluation and testing of new technologies.
Troubleshoot and support proprietary software programs as well as third party software and applications.
Develop work procedures, Standard Operating Procedures, and end-user technical documentation relating to the desktop environment.
Carry out audit tasks to ensure secure systems and management oversight is performed to meet SOX and internal audit commitments.