IT Support Analyst III

TD•Toronto, ON

1d•CA$59,500 - CA$84,000•Onsite

About The Position

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Requirements

Exposure to UNIX/Linux servers
Ability to execute basic command-line (CLI) commands
Knowledge of application/server performance monitoring tools such as Splunk, Dynatrace, and Datadog, as well as batch monitoring tools such as CA7 and Autosys.
Ability to read, understand, and support Java-based APIs
Ability to perform real-time application log analysis
Basic knowledge of cloud-based platforms and services such as Azure App Services, Azure Data Factory (ADF), Azure Data Lake Storage (ADLS), and Azure SQL.
Knowledge of automation tools, frameworks, and languages such as Python and JSON
Foundational understanding of AI concepts.
Foundational knowledge of incident management practices such as production issue detection, prioritization, investigation, hierarchical escalation, and applying workarounds.
Proficiency in Communication skills
Undergraduate degree or Technical Certificate
2-3 years relevant experience

Nice To Haves

Awareness of z/OS mainframe fundamentals, architecture, and components.
Basic knowledge of mainframe languages and utilities such as COBOL, JCL, and DFSORT, as well as mainframe dataset structures and databases such as DB2 and IMS.
Knowledge of SQL fundamentals and the ability to write basic read queries.
Experience with ITIL tools (e.g., ServiceNow).

Responsibilities

Execute basic command-line (CLI) commands for day-to-day tasks such as file navigation/management, directory structure, and permission management.
Monitor application/server performance using tools such as Splunk, Dynatrace, and Datadog, as well as batch monitoring tools such as CA7 and Autosys.
Read, understand, and support Java-based APIs, and perform real-time application log analysis.
Analyze and support cloud-based platforms and services such as Azure App Services, Azure Data Factory (ADF), Azure Data Lake Storage (ADLS), and Azure SQL.
Utilize automation tools, frameworks, and languages such as Python and JSON.
Apply foundational knowledge of AI concepts.
Perform incident management practices such as production issue detection, prioritization, investigation, hierarchical escalation, and applying workarounds.
Effectively communicate production issues to different stakeholders, handle team meetings and write professional emails.