IT Support Analyst II

Radiology Partners

22h • Remote

About The Position

WHO WE ARE AND WHAT WE DO: Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. POSITION SUMMARY: Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience preferred
• Experience supporting healthcare IT environments, including PACS systems and radiology workflows
• Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe
• Strong customer service skills with critical thinking and creative problem-solving abilities
• Prior Healthcare IT experience with the ability to provide effective on-call support

Responsibilities

• Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support
• Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience
• Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions
• Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps
• Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams

Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews
• Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• health and wellness coverage options
• 401(k) benefits
• family planning
• telehealth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree