IT Support Administrator

MSS Solutions • Zebulon, NC

3d • Onsite

About The Position

MSS Solutions, LLC is hiring an IT Support Administrator to provide advanced IT support to on-site and remote employees. The role supports desktop, laptop, and mobile devices; operating systems and enterprise applications; network services and equipment; servers; IP telephony; user accounts and permissions; and security systems and policies. The position also provides guidance to Level 1 support staff, collaborates with senior IT personnel, maintains technical documentation, and helps train employees on IT systems and software.

The home office is in Zebulon, North Carolina. The position requires regular travel to remote MSS offices, up to 40%, for on-site support, troubleshooting, projects, and training. Work is performed in an office environment with air conditioning and bright lights. The role requires flexibility to work varying hours.

Requirements

• High school diploma or equivalent certification.
• At least 3 years of professional IT support experience, including Microsoft 365, Intune, Entra ID (Azure AD), and Exchange.
• At least 3 years of experience working with IT ticketing systems.
• At least 3 years of experience with Cisco Meraki and MDM design, configuration, and troubleshooting.
• Network cabling experience, including terminating network cables into patch panels.
• Ability to work varying hours.
• Ability to communicate technical information effectively to non-technical individuals.
• Strong attention to detail and ability to multitask.
• Ability to work without supervision and solve problems under pressure.
• Professional communication with colleagues, customers, and end users.
• Effective verbal and written communication, and active listening.
• Ability to collaborate, contribute to group efforts, and foster a positive team environment.
• Willingness to travel up to 40% to remote MSS offices as needed.
• Ability to meet the described physical demands, including occasionally lifting 50 pounds and frequently lifting, carrying, or moving 5–10 pounds.
• Must successfully pass a background check and drug test.

Nice To Haves

• Experience with ServiceNow.
• A+, MCP, or Network+ certification.
• Preconstruction IT experience.

Responsibilities

• Provide advanced support for desktops, laptops, and mobile devices running Windows, macOS, iOS, and Android.
• Troubleshoot hardware and software issues, including operating systems and applications.
• Complete firmware upgrades on PCs and servers.
• Install, configure, and upgrade operating systems and enterprise software.
• Modify applications to meet departmental needs based on policies and standards.
• Participate in projects and complete proof of concepts.
• Proactively monitor network services and equipment to ensure optimal performance.
• Assist with configuration and maintenance of network equipment and servers.
• Support IP telephony and mobile administration.
• Manage user accounts, groups, and permissions in Active Directory.
• Ensure compliance with security policies and access controls.
• Maintain technical procedure and issue documentation, and update knowledge base articles.
• Provide on-the-job training and orientation for new employees on IT systems and software.
• Educate users on best practices for software and hardware use.
• Provide technical assistance to on-site and remote employees with hardware, software, and network issues.
• Troubleshoot and resolve issues involving Office 365 applications, email, and collaboration tools.
• Assist users with DUO Mobile multi-factor authentication issues.
• Liaise with local ISPs and third-party vendors regarding support and service issues.
• Assist with procurement of IT equipment and software.
• Serve as an escalation point for Level 1 support staff, providing guidance and assistance.
• Collaborate with senior IT staff on complex issues.
• Assist in implementing and maintaining IT security protocols and conduct routine security compliance checks.
• Deploy and manage endpoint protection.
• Monitor security alerts and incidents and take appropriate actions to mitigate threats.
• Assist with monitoring IPS/IDS systems.
• Onboard and offboard employees using MSS IT platforms.
• Travel to remote MSS offices for on-site support, troubleshooting, projects, and training, as needed.
• Perform other duties and responsibilities assigned by the Company.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with employer contributions.
• PTO.
• Paid holidays.
• Employee Assistance Program.
• Long-term disability.
• Short-term disability.
• Flexible Spending Plan.
• Health Savings Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED