IT Supervisor

Jabil•Tampa, FL

1d•Onsite

About The Position

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Requirements

Demonstrated leadership experience
Project management experience
Interpersonal skills in working with the customer, management and technical teams in a “self starter” role
Excellent written and verbal communication skills
Strong attention to detail
SAP knowledge

Nice To Haves

Bachelor's Degree preferred.
Minimum of 1-2 years management experience preferred.
ITIL experience preferred

Responsibilities

Participate in Recruitment of IT support personnel
Training of site and corporate tools, processes and service delivery.
Participate in the Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training Plans, Terminations, Turnover, Succession Planning, Reward and Recognition Programs etc
Participation in metrics management and performance of IT support and services.
Participation and coordination of work schedules, priorities, and performance management of personnel for IT related tasks and services.
Participate and drive toward continuous improvement in metrics, performance and customer satisfaction of the team including the analysis of key metric data
Compliance with regulatory requirements, Security policies, and SOX related activities
Schedule personnel job duties to provide necessary coverage
Participate in the exchange of ideas and information within the department
Organize verbal and written ideas clearly and use an appropriate business style
Provide regular updates to appropriate managers
Assure that procedures and work instructions are efficient and not redundant
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”
Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority
Confer with reporting manager on complex or unusual situations
Establish new measurement systems if/where possible
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific
Ability to work effectively under pressure with constantly changing priorities and deadlines
Understand and embrace the business and IT strategic direction
Understand business processes and business tools in the current environment
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
Engage with customers to evaluate issues and opportunities for improvement
May perform financial related duties as directed by supervisor
Project Management as required
May perform other duties and responsibilities as assigned.