IT Supervisor

Superior Essex•Sandy Springs, GA

17h

About The Position

The IT Supervisor is responsible for overseeing daily IT operations, supporting organizational technology needs, and supervising IT support staff. This role ensures the stability, security, and efficiency of systems, networks, hardware, and software while providing excellent technical support to employees. The IT Supervisor also assists with IT projects, system improvements, and maintaining technology standards across the organization.

Requirements

3–5 years of IT support or systems administration experience
Strong knowledge of computer systems, networking, Microsoft 365, Windows environments, and troubleshooting practices
Familiarity with cybersecurity best practices and data protection standards
Excellent problem-solving, communication, and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Knowledge of ITIL and ticketing/help desk systems

Nice To Haves

Experience with cloud platforms and virtual environments

Responsibilities

Supervise and support the day-to-day activities of the IT team
Provide technical assistance and troubleshooting for hardware, software, network, and system issues
Monitor and maintain IT infrastructure, including computers, servers, printers, phones, and network equipment
Ensure data security, backup procedures, and compliance with company IT policies
Manage user accounts, permissions, and access controls
Track and prioritize help desk tickets to ensure timely issue resolution
Assist with onboarding and offboarding processes, including equipment setup and account management
Maintain inventory of IT assets, software licenses, and equipment
Collaborate with vendors and third-party service providers as needed
Support and implement IT projects and process improvements
Train and mentor IT staff and provide guidance on technical issues