IT Supervisor - Oriole Park at Camden Yards & M&T Bank Stadium - Baltimore, MD

Compass Group • Baltimore, MD

1d • Onsite

About The Position

The IT Supervisor is responsible for assisting and overseeing daily business operations to ensure performance, maintenance, optimization, and cost-effectiveness. This role assists cross-property teams, drives POS improvements, and ensures operational efficiency across locations.

Requirements

• Knowledge of CRI, Mashgin, and Shift4 Support (Venue + Enterprise)
• Knowledge of Basic Computer Software with Levy (PrinterLogic, Zscaler, LevyDish, Canopy)
• Knowledge with LevyHelpDesk

Responsibilities

• Conduct daily point-of-sale (POS) equipment inspections and system health checks to ensure all devices meet established operational standards.
• Coordinate regularly with POS vendors and partners via email, web portals, and phone to address technical issues and system updates.
• Collaborate with on-site departments to ensure IT-related needs are identified, supported, and resolved in a timely manner.
• Communicate procedural and protocol updates to management, ensuring clarity and alignment with operational objectives.
• Ensure adherence to all regulatory and safety compliance standards.
• Monitor systems and infrastructure to maintain company and facility compliance requirements.
• Uphold organizational technology standards by maintaining and supporting equipment performance and reliability.
• Game Day Support
• Pre-Game Walks
• Final Handheld Deployment
• Day of Game Calls and events
• After-Game Offline Sales and Handheld Returns
• On-Season Dark Day Support
• Handheld Charging and Pre-Game Deployment
• Continual walks confirming Operational Status
• RMA Ticket Building
• Replacing Damaged Equipment
• Back Office Support (On-Season + Off-Season)
• On-the-clock support during shift with users
• Setting up Monitors, Docking Stations, and Switches
• Off-Season Dark Days
• Cleaning and Organization of IT Rooms
• Knowledge of new projects and objectives
• Fixing and Identifying issues from prior season
• Consistent awareness of users and their IT support

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed