IT Supervisor

Jabil•Florence, KY

2d•Onsite

About The Position

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. Job Summary Oversee the daily operations of the IT department, ensuring efficient and reliable technology infrastructure and support for Jabil's operations. This role involves supervising a team of IT professionals, managing projects, and implementing IT strategies to meet business needs.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field.
5+ years of experience in IT support or infrastructure roles, with at least 2 years in a supervisory or leadership capacity.
Strong knowledge of networking concepts (TCP/IP, LAN/WAN, firewalls), operating systems (Windows Server, Linux), and virtualization technologies.
Experience with IT service management (ITSM) frameworks (e.g., ITIL).
Proven ability to manage IT projects from conception to completion.
Excellent leadership, communication, and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work effectively in a fast-paced manufacturing environment.

Nice To Haves

Relevant industry certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.

Responsibilities

Supervise and mentor a team of IT technicians and specialists, including performance management and professional development.
Manage IT support operations, desktop support, and network infrastructure maintenance.
Plan, execute, and monitor IT projects, ensuring timely delivery and adherence to budget and quality standards.
Collaborate with other departments to understand their technology needs and implement solutions.
Oversee the installation, configuration, and maintenance of hardware and software systems.
Ensure the security and integrity of Jabil's IT systems and data.
Develop and implement IT policies and procedures in line with company objectives and industry best practices.
Manage vendor relationships and procurement of IT equipment and services.
Troubleshoot complex technical issues and provide escalation support.
Prepare and present IT performance reports to management.