IT Supervisor

AIT•Chesterfield Township, MI

2d•Onsite

About The Position

The IT Supervisor is responsible for overseeing the daily operations of the Information Technology support and infrastructure teams while providing hands-on technical leadership. This role coordinates day-to-day IT activities, ensuring timely resolution of incidents, execution of operational and project work, adherence to service levels, and alignment with organizational priorities. The IT Supervisor serves as a working leader who balances employee supervision with direct participation in technical operations, infrastructure support, troubleshooting, cybersecurity, and continuous improvement initiatives across a multi-site manufacturing environment.

Requirements

Minimum 5 years of experience supporting enterprise IT infrastructure and operations.
Minimum 2 years of supervisory, team lead, or project leadership experience.
Experience supporting Microsoft technologies, networking, virtualization, and enterprise infrastructure environments.
Experience supporting multi-site business environments.
Experience supporting manufacturing, industrial, or production environments.
Ability to balance hands-on technical responsibilities with supervisory and leadership duties.
Strong leadership, coaching, mentoring, and employee development skills.
Strong troubleshooting, analytical, and problem-solving capabilities.
Excellent organizational, time management, and prioritization skills.
Ability to manage multiple priorities in a fast-paced, multi-site manufacturing environment.
Strong verbal and written communication skills with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
Ability to build productive working relationships with manufacturing, engineering, warehouse, business personnel, vendors, and leadership teams.
Strong customer service orientation and commitment to operational excellence.
Ability to foster accountability, resolve conflict, and make sound decisions within established organizational policies and objectives.
Ability to identify operational challenges, technology needs, and continuous improvement opportunities.
Ability to effectively delegate responsibilities, establish clear expectations, and monitor performance.
Ability to remain calm and effective during critical incidents, outages, and high-pressure situations.
Must possess or be able to obtain a DoD 8570 Information Assurance Level II certification within six (6) months of hire.
Must be eligible to obtain and maintain a U.S. Government security clearance.

Nice To Haves

Associate's degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent experience preferred.
Experience supporting ERP systems within a manufacturing environment preferred.
Experience supporting NIST, CMMC, DFARS, ITAR, or other compliance frameworks preferred.
ITIL, Microsoft, Cisco, VMware, Security+, or similar industry certifications preferred.
Active U.S. Government security clearance preferred.
Prior experience supporting government contractors, defense contractors, or regulated manufacturing environments preferred.

Responsibilities

Supervise daily activities of IT support, infrastructure, and systems administration personnel.
Serve as a working supervisor by actively participating in technical support, infrastructure administration, troubleshooting, and project activities while overseeing team performance and operational execution.
Assign and prioritize workloads to ensure operational, project, and service delivery objectives are achieved.
Maintain a regular onsite presence at company facilities to support operations, engage with site leadership, reinforce IT standards, and identify technology improvement opportunities.
Maintain visibility within manufacturing and operational areas to ensure technology solutions effectively support production and business objectives.
Coordinate IT operations across multiple locations and support alignment with enterprise IT priorities, standards, and processes.
Monitor service desk performance, ticket queues, escalations, and service levels to ensure timely resolution of incidents and service requests.
Serve as the primary escalation point for technical issues and operational challenges.
Participate in the administration, support, maintenance, and troubleshooting of Microsoft 365, Microsoft Azure, Windows Server, Active Directory, VMware, enterprise networking technologies, and end-user computing environments.
Support infrastructure upgrades, patching, maintenance, technology refreshes, backup operations, disaster recovery, and business continuity initiatives.
Coordinate assigned IT projects and operational initiatives, including tracking milestones, deliverables, risks, and resource requirements.
Escalate significant operational, staffing, project, security, or business issues to IT management as appropriate.
Support ERP, cybersecurity, infrastructure, and operational improvement projects.
Serve as the site's designated Information Systems Security Officer (ISSO) and coordinate local cybersecurity and compliance activities in partnership with Corporate Security and Information Security teams.
Support implementation and maintenance of NIST, CMMC, and company security requirements while ensuring adherence to established security policies and procedures.
Participate in audits, assessments, remediation activities, and maintenance of security documentation, audit artifacts, system inventories, and user access reviews.
Coordinate with vendors and service providers and assist with hardware and software inventory management, licensing, procurement, and technology lifecycle planning.
Develop and maintain operational metrics, reporting, and documentation.
Identify opportunities to improve operational efficiency, service delivery, and automation.
Perform other duties as assigned.