Library - Full Time IT Supervisor

City of Charlottesville•Charlottesville (22902), VA

11d•Onsite

About The Position

Jefferson-Madison Regional Library is seeking candidates to be considered for the position of IT Supervisor who are highly motivated and who support JMRL's Mission Statement to foster personal growth and life-long learning for all by connecting people with ideas, information, and each other. This is a full-time, non-exempt, position which performs professional, managerial, and complex technical work providing supervisory leadership of the Jefferson-Madison Regional Library (JMRL) Information Technology Department. Work is performed under the limited supervision of the Collections and Technology Manager.

Requirements

Bachelor’s degree in an information technology discipline.
OR Associate’s degree in an information technology discipline and 2 years of related experience.
OR High school diploma or GED and 4rs of related experience.
OR An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.
Valid Virginia driver’s license and maintain an acceptable driving record.
Required to successfully pass a pre-employment background check.
Considerable knowledge of hardware and software management, maintenance, and troubleshooting.
Considerable knowledge of computer networking practices.
Knowledge of IT terminology, processes, and best practices.
Knowledge of personal computers, desktop computers, and associated systems and processes.
Intermediate reading ability: ability to read and understand written materials such as newspapers, magazines, technical journals, multi-step instruction manuals, and reference materials.
Intermediate writing ability: ability to write reports, prepare materials such as business letters, explanations, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.
Intermediate math ability: ability to deal with number systems; simple formulas, practical application of fractions, percentages, ratios/proportions, and measurement.
Intermediate communication skills: Ability to effectively communicate technical information to non-experts. Contacts may involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas. Establishes and maintains effective working relationships with staff, leaders, and the public.
Requires Limited Direction: Normally completes work according to their own judgment, requesting supervisory assistance occasionally. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.
Advanced technical skills: High level skills and extensive knowledge in approaches and systems, which affect the design and implementation of major programs and/or processes organization wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.
Proficiency in Microsoft Office applications and/or departmental software.
Supervises and monitors performance for a regular group of employees or department. Provides input on hiring, discipline, work objectives/goals, performance evaluation and work assignments.
Working closely with others as a team.
Performing multiple tasks simultaneously.
Performs tedious or exacting work.
May require dealing with angry, frustrated and/or upset individuals.
Constant interruptions and/or requests for service.
Excellent organizational, time management and customer service skills.

Nice To Haves

Master’s degree in Library Science or related IT discipline
Experience working in a library IT environment.
Previous supervisory experience.

Responsibilities

Provides managerial leadership in planning, installation, analyzing, maintaining, and troubleshooting all hardware, software, and networking associated with the Jefferson-Madison Regional Library system.
Supervises, coaches, trains, motivates, and evaluates the performance of staff and volunteers; interviews, selects, schedules, assigns work, and administers disciplinary action to subordinate employees in accordance with established personnel policy and procedures.
Establishes professional standards for work quality, quantity, performance, and accountability.
Orders, evaluates, sets up and configures new hardware and software.
Maintains and repairs computer hardware.
Trains library staff of all skill levels in use of hardware and software.
Designs and maintains a program of refresher trainings as required.
Serves as primary manager of all JMRL computer hardware, software, and peripherals for the staff and public.
Operates a vehicle to perform job responsibilities.
Produces an accurate record of JMRL's hardware and software resources using database management software; maintains inventory records in a current state.
Sets up and adheres to a regular preventive maintenance program diagnose and corrects malfunctions of both hardware and software.
Responsible for appropriate use and maintenance of JMRL equipment, tools and other resources, including work time.
Regular and reliable attendance.
Performs additional duties to support operational requirements as apparent or assigned.