IT Supervisor - GIS

City of Kirkland•Kirkland, WA

12d•Onsite

About The Position

The City of Kirkland is seeking an experienced IT Supervisor to lead, mentor, and actively contribute to the work of the Geographic Information Systems (GIS) Team. This position oversees the delivery, reliability, and performance of the City’s enterprise GIS platforms, spatial databases, and GIS-enabled applications while also performing advanced hands-on technical work. Ideal candidates will bring strong experience in designing and managing spatial systems, administering enterprise geodatabases, performing complex data analysis, developing GIS applications, and integrating GIS with other business systems using Esri’s software platform. The IT Supervisor for GIS guides technology planning, supports multi-department initiatives, promotes high standards for data accuracy and system usability, and collaborates closely with staff across the organization to deliver innovative spatial solutions that support effective city operations and informed decision-making. The role of the IT Supervisor - GIS is to supervise the team(s) responsible for one or more of the following functions, which include but are not limited to: GIS, Network & Operations, Enterprise Applications, and/or IT Service Desk. The IT Supervisor - GIS schedules, prioritizes, manages, and reviews the workload of staff in the IT functional area that they supervise, mentoring them and growing their technical and teamwork skills. The incumbent closely tracks the performance metrics of the team and ensures a high standard of service delivery to all customers. The IT Supervisor - GIS fosters collaborative relationships with internal City IT customers and application vendors ensuring systems are performing as expected and meeting the customers’ growing business needs. The incumbent monitors team and individual progress towards the work plan and maintains and reports work backlogs for the team members supervised. Distinguishing Characteristics: The IT Supervisor - GIS supervises personnel in the IT department and serves as a technical resource to back up their team’s staff as needed. This includes staffing City Council and other public meetings periodically given that this is a core function of IT. As a member of the IT Leadership Team, this position is expected to present to City Council occasionally, at City Council meetings and/or retreats. The IT Supervisor - GIS works closely with the IT Manager to plan and implement the operational goals for their focus area.

Requirements

Bachelor's Degree in Information Technology, Geography or related field.
5 or more years of related experience in management of Geographic Information Systems (GIS).
Or: Any combination of relevant education and experience which would demonstrate the individual’s knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.
Must have a valid Washington State Driver’s license and ability to remain insurable under the City’s insurance to operate motor vehicles.
Must be able to pass a background check and a national fingerprint records check.
Experience with geospatial technologies and systems.
Current knowledge of Esri’s GIS software platform including ArcGIS Enterprise, ArcGIS Online, ArcGIS Hub, SDE for SQL server, ArcGIS Pro, ArcGIS Monitor, and ArcGIS Velocity.
Familiar with mobile GIS, image processing, data analytics tools, scripting/programming, and spatial visualization.
Strong customer service skills, demonstrated through building positive customer relationships and effectively managing customer interactions, including strong relationships with leadership such as Directors and the City Council.
Skilled in vendor management, procurement, and contracting.
Ability to challenge the status quo by continually looking for better ways to improve services.
Pursues recommended training and industry certifications for the team to stay current in the area of operation.
Knowledge of basic managerial principals including development of performance goals, translation into a well-prioritized work program, and monitoring of budgets.
Ability to plan, implement and evaluate work programs.
Ability to communicate effectively verbally and in writing.

Nice To Haves

2-3 years of supervisory experience preferred.
Possession of technical and industry certifications is preferred, such as ITIL, SCRUM, and/or Project Management.

Responsibilities

Supervises IT personnel, including motivating, training, and delegating assignments; monitoring performance; conducting performance evaluations; taking disciplinary/corrective action; recommending salary increases and promotions; and recommending hires and terminations.
Works collaboratively with internal customers and IT leadership to develop and maintain an annual work plan for their team or division in IT.
Provides periodic updates to the IT Steering Team.
Prioritizes daily tasks for the team to ensure delivery in keeping with the annual work plan.
Periodically reports progress using key performance metrics to IT Leadership.
Ensure the team triages and resolves incidents and service requests from internal and external customers specific to their IT service area.
Ensures the team works collaboratively with vendors and business owners to maintain a Systems Lifecyle Management Plan and agreed upon service levels for the City’s major systems and applications.
Manages IT-owned systems and applications, which includes owning management and renewal of licenses and support agreements with vendors to ensure adequate application support.
Performs project management functions for large projects including: Managing projects with direct impact to IT customers, using project management skills and tools.
Tracking and reporting progress toward milestones and deliverables.
Measuring and analyzing key performance indicators and metrics throughout projects.
Managing customer communications and change management.
Escalating project risks appropriately and proposing mitigation strategies.
Conducting closeout meetings for completed tasks and projects.
Responsible for implementing training programs for City’s major IT systems, applications, and services to increase user adoption among City customers.
Performs functions as assigned in the City’s emergency response plan in the event of an emergency.
Serves as a technical backup and resource for the department, across focus areas.