IT Supervisor - Enterprise Systems and Support

Administrative Office of the Courts•Olympia, WA

8d•Hybrid

About The Position

Supervises and coordinates the work of assigned Information Technology (IT) professionals in a line of court business or technical discipline to oversee the day-to-day operations and provide direction on work priorities and technical solutions to enhance the capabilities of the Judicial Information System (JIS) that support Washington Courts operations. The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.

Requirements

A Bachelor’s degree in information technology, business or public administration, or an allied field
At least ten (10) years of combined experience in systems development, systems analysis, database administration, IT project management, business analysis, business process management or requirements engineering
Demonstrated experience executing supervisory responsibilities through: At least four (4) years of senior level experience in system life-cycle development and support of complex IT systems; OR At least four (4) years of progressive responsibility, including decision making, leading teams, coaching and mentoring staff; OR At least five (5) years of experience as a technical lead, technical analyst, solutions architect or other technical specialty
Leadership and interpersonal skills to work across boundaries and to establish and maintain professional working relationships with co-workers, management, and others; mentors and works effectively with people of different abilities/skills
Ability to lead a team and resolve interpersonal conflicts
Ability to effectively communicate both orally and in writing to proficiently communicate in written reports and deliver information through presentations
Communication skills that facilitate effective, appropriate information exchanges at all levels within the AOC and the Washington Courts
Proficient in utilizing Microsoft 365 products, including Teams, Outlook, Word, OneNote, PowerPoint, and others, with expertise appropriate to the responsibilities of the role
Ability to present complex ideas and designs to a variety of technical or non-technical stakeholders
Strong facilitation/negotiation skills; ability to interface with and influence people at multiple levels within the organization
Understands customer expectations and ensures work meets those expectations
Ability to estimate project effort, staffing, and financials; skill to manage time, and resources to accomplish goals and objectives
Ability to logically integrate information to form effective goals, objectives, timelines, action plans and solutions; prioritization; effective time management
Ability to identify, analyze and resolve problems in a consultative manner bringing problems together with recommendations for solutions
Ability to multi-task and effectively coordinate multiple projects simultaneously
Ability to identify risks and outcomes associated with courses of action; ability to develop action plans/strategies for the purpose of ensuring the desired outcome
Ability to accomplish work objectives in cooperation with agency, court and state colleagues and officials
Ability to achieve excellent results with little need for direction/oversight
Ability to accept personal responsibility for the quality and timeliness of work
Ability to exercise judgment and make timely, sound, strategic decisions and recommendations consistent with organizational objectives
Ability to delegate effectively
Positive attitude and creativity in generating solutions
Strong background in highly technical products
Broad IT generalist knowledge with an understanding of applications, data, and hardware; along with proven skills, business acumen, and discipline to ensure alignment among solution, business, and IT architecture
Proficient in all aspects of designing and constructing application systems; as well as in developing requirements, use cases, and design specifications for new and existing applications
Ability to embrace change, develop innovative approaches, and transition to new technologies and methodologies where benefits of doing so recommend
Strong project management knowledge and understanding of the software development life cycle such as waterfall, SCRUM, and/or Agile
Ability to adjust priorities in rapidly changing environments, work well under pressure, and provide technical leadership in multiple projects concurrently
Proven ability to work effectively with business owners, business analysts, other architects, application development and testing staff, project managers and managers within a large matrix organization
Proven ability to communicate effectively with stakeholders

Nice To Haves

Master’s degree or post-graduate work preferred
Certified Project Manager or equivalent Scrum Master Certification
Professional technical certifications

Responsibilities

Overseeing daily operations
Onboarding, orientation, and training of new staff
Setting and communicating job requirements, performance expectations and standards
Managing performance
Taking action on leave requests
Recommending travel, training, purchases and equipment to Section Manager
Resolving minor workplace conflicts
Workforce planning
Making recommendations to the ISD Section Manager for discussion with the ISD Director regarding hiring, discipline and termination actions
Acting as liaison to other AOC sections (e.g., HR, Staff Services, CSD) for the unit
Works closely with business and project stakeholders and their section managers to implement established directions and priorities for IT solutions serving the needs of the Washington courts
Supervises a team of at least five (5) technical positions
Oversees the technical operations of z/OS mainframes, storage, DB2 and other databases, various environments, and account security
Ensures all ISD technical policies, processes, procedures and reviews are followed and adhered to
Provides expert level advice to the business owner regarding technology solutions and facilitates business partner communications, if applicable
Provides input to business, vendor(s) and AOC Management to develop application portfolio or technical discipline strategy and ensure that strategy aligns with the AOC Enterprise Technology Strategy and Roadmap
Establish program long-term strategic objectives for inclusion in the technical roadmap
Coordinates with the ISD Architecture and Strategy Section in planning and delivering enhancements, architectural design, development, reporting and analytics that deliver value across the application portfolio or technical discipline
Partners with internal and external IT groups to develop and support systems and services
Provides supporting documentation or artifacts to assist with the decision making process
Manages staff and ensures the team delivers high quality products in coordinated releases with planned schedules
Understands technology operations and how the business application/system impacts these operations as well as how technology operations impact the business
Keeps abreast of new technology and how it can be applied in alignment with the AOC Enterprise Architecture direction to benefit the courts
Provides input to ISD planning and budgeting
Performs other duties as required