IT Supervisor - Applications

City of Colorado Springs • Colorado Springs, CO

2d • Onsite

About The Position

In this role, you will join a forward-looking technology organization dedicated to delivering secure, modern, and resilient solutions for the City of Colorado Springs. You will lead the Application Support team responsible for the full lifecycle oversight of nearly 600 citywide applications. This includes driving a comprehensive application rationalization effort, ensuring platforms are optimized, cost-effective, and aligned with organizational needs. You will collaborate closely with customers and stakeholders who rely on major enterprise systems such as ServiceNow, Laserfiche, Milestone, DocuSign, and other critical platforms. A key part of your work will involve guiding the modernization of legacy custom applications and transitioning them to Commercial-off-the-Shelf (COTS) or Software-as-a-Service (SaaS) solutions. Through strong leadership, thoughtful planning, and partnership with departments across the City, you will help position the organization for long-term success with a streamlined, modern application portfolio. This position is subject to budget required furloughs to be implemented in the 2026 calendar year. Come explore the possibilities a career with the City of Colorado Springs can offer! We're an accredited pay equity employer! Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here: 2026 Salary Schedule

Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field from an accredited college or university.
• Five years of full-time professional experience in a related field, including two years of administrator and/or supervisory experience.
• Knowledge of Application lifecycle management, including implementation, maintenance, upgrades, and retirement.
• Knowledge of Application rationalization methodologies to assess redundancy, cost, usage, and business value.
• Knowledge of Migrating legacy custom systems to COTS or SaaS platforms, including data migration and process redesign.
• Knowledge of Cloud services and hosting models (SaaS, PaaS, IaaS).
• Knowledge of ITSM (Information Technology Service Management) and ITIL (Information Technology Infrastructure Library) practices, especially incident, request, problem, and change management.
• Ability to Supervise, mentor, guide, and evaluate the performance of both regular and temporary staff.
• Ability to Map business processes and gather requirements to support customer engagements.
• Ability to Manage vendors, contract terms, renewals, and licensing structures.
• Ability to Work with diverse teams and departments to meet the City's technology support requirements.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Experience in public sector IT (Information Technology) service management
• Experience with application rationalization and application CMDB (configuration management database)
• Project management experience related to IT (Information Technology) service delivery and vendor management

Responsibilities

• Manage and supervise the Application Support Team to include performance management, team building, and hiring.
• Lead the Application Support team responsible for the lifecycle management of nearly 600 citywide applications.
• Support manager in completing a comprehensive application rationalization initiative to streamline, consolidate, and optimize the application portfolio.
• Partner with customers and stakeholders who depend on major enterprise platforms such as ServiceNow, Laserfiche, Milestone, DocuSign, and other critical systems.
• Guide modernization efforts by transitioning legacy custom applications to Commercial-off-the-Shelf (COTS) or Software-as-a-Service (SaaS) solutions.
• Ensure applications are reliable, secure, compliant, and aligned with organizational and operational needs.
• Foster strong relationships with departments across the City to understand business requirements and deliver effective technology solutions.
• Collaborate across IT teams to support technology needs, address escalations, and ensure smooth operational support for City services.
• Other duties as assigned.

Benefits

• additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager