IT Super User - Night Shift

Ryder Supply Chain Solutions • Winnipeg, MB

1d • CA$75,000 - CA$95,000 • Onsite

About The Position

The Application Delivery and Support Analyst will be responsible for the stability, accessibility and performance of production and integrated application environments. Ryder is a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada. We have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions. Employee satisfaction is part of our culture.

Requirements

• Bachelor's degree required in transportation, logistics and computer science or business
• Three (3) years or more in IT, preferably in transportation and/or logistics required
• One (1) year or more in providing onsite/remote technical support required
• One (1) year or more in warehouse and/or transportation management applications required
• Microsoft Office intermediate required
• Performance Monitoring and analysis intermediate required
• Transportation Management System intermediate required
• Analytical/technical ability and problem solving/troubleshooting skills
• Strong verbal and written communication skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)to produce high quality work with minimal supervision
• Quickly learn new applications and new technologies
• Ability to effectively and clearly communicate to the end-user community, tailoring the communication style/method to the specific need, and be able to discuss technical solutions in a non-technical manner
• Organization skills with the ability to prioritize work effectively
• Detailed oriented with excellent follow-up practices

Responsibilities

• Analyzing and monitoring system and integrated application environments with the purpose of continuous improvement of operational performance and efficiency
• Provide support to Ryder operations focusing on maintaining application environment stability, training and on-site support when applicable
• Responsible for the analysis, troubleshooting and resolution of user reported technical incidents while adhering to departmental procedures
• Partner with the Infrastructure and Application teams to ensure issues are resolved in an efficient and timely manner
• Facilitate technical meetings to drive the resolution of issues and determine root cause
• Proactively learn new technologies to support applications as they become part of the Ryder portfolio
• Work closely with Project and Team Managers to provide status and other required information
• Performs other duties as assigned.

Benefits

• 10 days of Paid Time Off upon hire
• Excellent benefits package after 30 days (Medical, Dental & Vision)
• Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Employee discount of 15% on Ryder stock

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level