Epic Ambulatory Super User

Kintegra Health•Gastonia, NC

5d•Onsite

About The Position

We are looking for an experienced Epic Ambulatory Super User to support our clinical teams in delivering exceptional patient care. As a non-profit organization focused on primary care, we utilize Epic through the Community Connect model to enhance efficiency and patient outcomes. This role will serve as a key resource for end-user support, workflow optimization, and training within the ambulatory setting. Experience with OCHIN’s Epic EHR is strongly preferred. Summary of Position Under the direction of the Clinical Informatics Manager, the Epic Ambulatory Super User, is accountable to see that the goals set for the clinical informatics department are met. Works closely with the clinicians, physicians, dentists, administrative staff and information technology staff to ensure integration of quality initiatives and technology into the patient care process. Supports the analysis, evaluation, development, implementation, updating and integrity of quality projects and clinical systems. Coordinates education of all users in clinical software.

Requirements

Must be able to sit, stand and walk for long periods of time
Ability to read and understand the English language
Ability to effectively maintain confidentiality of records and communicate with all levels of personnel
2+ years in an outpatient provider office setting
Knowledge of Outpatient Clinic Operations
Experience in the Microsoft Suite
Superior written and verbal communication skills
Must be able to work with changing priorities.
Requires excellent organizational, problem solving and critical thinking skills.
Must be able to interact with individuals of all cultures and levels of authority.
Requires the ability to maintain confidentiality.
Must be able to function as part of a team.
Must possess initiative.
Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
High school diploma or GED required
2 or more years in an outpatient provider office setting or related experience.

Nice To Haves

Experience with OCHIN’s Epic EHR is strongly preferred.
Proficient in use of all computer software utilized in practice, presenting and/or teaching experience a plus

Responsibilities

Supports basic Epic functions in the EMR.
Has a basic understanding of Epic, OCHIN, Dentrix & Dexis functionality.
Able to manage accounts that are associated with clinical software.
Manage Epic Work queues.
Training on various software features (new functionality and basic use and navigation).
Assists Information Technology department in the support of clinical users when appropriate.
Maintains current knowledge of clinical practice, organizational policy, regulatory requirements and standards of practice.
Able to manage OCHIN JIRA’s & Kintegra tickets.
Assists with EPCS & verification process.
Other duties as assigned.