IT Summer Associate

Freshworks•San Mateo, CA

6d•Hybrid

About The Position

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.

Requirements

Currently enrolled in a Bachelor's or Master's program in Computer Science, Data Science, Data Analytics, or a closely related field
Strong foundational understanding of core IT concepts and programming (e.g., Python).
A fundamental understanding of Generative AI, Machine Learning concepts, or robotic process automation (RPA)
Hands-on experience using APIs (e.g, OpenAI API), building custom scripts, and working with Gemini or Claude
A strong desire to learn and a passion for building practical, impactful AI solutions

Nice To Haves

Familiarity with best-in-class enterprise applications (e.g., Workday, Salesforce, Slack & NetSuite) is a strong plus
Excellent communication skills with the ability to explain technical AI/automation concepts to non-technical business professionals

Responsibilities

Identify Use Cases: Work with business and IT teams to identify business challenges and process gaps that can be quantified and solved with AI solutions.
AI Integration & Automation: Use, research, test, and implement AI tools (e.g., LLMs, Gemini, Claude, or RPA) to find the best solutions for identified use cases.
Prompt Engineering & Data Querying: Develop optimized prompts and queries to extract actionable insights from large datasets pulled from our SaaS systems using Generative AI tools.
Cross-Functional Collaboration: Work closely with IT and cross-functional business teams to ensure automated solutions are secure and scalable.