IT Store Support Technician

Fiesta Mart•Dallas, TX

52d

About The Position

Provide technical support and maintain IT systems across grocery store operations, including point-of-sale (POS) systems, inventory management, back-office operations, and employee technology. Ensure minimal downtime to support seamless customer service and business operations. Responsible for supporting Fiesta Mart stores in Houston, Austin, and DFW areas. This is a corporate position providing support to stores across the Dallas area.

Requirements

High school diploma or equivalent required
2+ years of IT support experience
Help desk or customer service experience

Nice To Haves

Associate's degree in IT, Computer Science, or related field preferred
Technical certifications (CompTIA A+, Network+) a plus
Retail or grocery industry experience preferred
Experience with POS systems strongly preferred

Responsibilities

Troubleshoot and maintain POS terminals, cash registers, and self-checkout systems
Support barcode scanners, receipt printers, and payment processing equipment
Resolve transaction and payment terminal issues
Configure new registers and perform system updates
Coordinate with POS vendor for escalated issues
Support electronic shelf labels and price management systems
Maintain shelf tag system
Support handheld scanning devices for inventory and price checks
Troubleshoot weigh scales
Support inventory management system
Maintain time clocks
Support office computers, printers, and peripherals
Troubleshoot email and communication systems
Maintain store network connectivity (Wi-Fi, ethernet)
Monitor security cameras and surveillance systems
Support phone systems and intercoms
Troubleshoot internet connectivity issues
Manage network security and access controls
Provide help desk support for store employees and management
Create and manage user accounts and permissions
Document and track support tickets
Provide after-hours emergency support as needed
Coordinate with other IT teams for escalated issues
Perform equipment setup, maintenance, and repairs
Manage inventory of spare parts and equipment
Coordinate with vendors for repairs and replacements
Assist with new store openings or remodels
Handle repair or disposal of non-functional equipment
Ensure PCI compliance for payment systems
Maintain data security and privacy standards
Monitor and respond to security alerts
Support loss prevention technology
Assist with technology rollouts and upgrades
Support integration of new systems
Document processes and create user guides