IT Statewide Manager 2 (Dco/Ots)

State of Louisiana•Baton Rouge, LA

3d•Onsite

About The Position

The Division of Administration/Office of Technology Services has a vacancy for an IT Statewide Manager 2. This position is located in Data Center Operations and is responsible for managing and directing the activities of the Storage Backup/Recovery/DR unit, which handles all aspects of open systems backup and recovery. The Office of Technology Services strives to be a leader in providing innovative and reliable IT solutions for state executive branch departments, aiming to maximize the state's technology investment through smart decision-making, problem-solving, project success, and professional staff development. The Division of Administration serves as the state government's management and financial hub, overseeing capital construction, grants, budget development, technology services, purchasing, and disaster recovery funding.

Requirements

Six years of experience in information technology or administrative services; OR Six years of full-time work experience in any field plus four years of experience in information technology or administrative services; OR An associate’s degree in information technology plus four years of experience in information technology or administrative services; OR A bachelor’s degree plus four years of experience in information technology or administrative services; OR A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology or administrative services; OR A master’s degree plus three years of experience in information technology or administrative services.
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education).
Resumes will not be accepted in lieu of completed education and experience sections on your application.
Applications may be rejected if incomplete.

Responsibilities

Lead and oversee the Storage, Backup, Recovery, and Disaster Recovery (DR) team within Data Center Operations, ensuring reliable and secure enterprise backup and recovery services.
Supervise a team of technical professionals responsible for selecting, implementing, maintaining, and managing backup and recovery software, disaster recovery solutions, and supporting hardware.
Manage daily team operations, including assigning work, evaluating performance, coaching employees, approving leave, and ensuring compliance with established standards and procedures.
Direct the migration of customer backup data and disaster recovery plans into Office of Technology Services (OTS) enterprise Backup, Recovery, and Disaster Recovery services.
Plan, coordinate, and oversee backup and disaster recovery operations, including software upgrades, testing, documentation, and disaster recovery exercises.
Collaborate with OTS teams, vendors, and customers to implement new technologies, coordinate product deployments, and provide technical guidance and training.
Evaluate current and emerging backup, recovery, and disaster recovery technologies to identify solutions that improve reliability, efficiency, and customer service.
Work with software vendors to evaluate products, resolve technical issues, and support ongoing service improvements.
Partner with other technical managers to coordinate enterprise infrastructure services and ensure seamless support for OTS customers.
Ensure change management processes are followed for all system modifications and that changes are completed accurately and on schedule.
Stay current on industry trends, technologies, and best practices by reviewing technical publications and emerging technologies.
Support statewide technology initiatives, participate in cross-functional projects and task forces, and perform other leadership assignments as directed by executive management.