IT Staff

Chula Vista Resort•Wisconsin Dells, WI

3d•Onsite

About The Position

Answer user inquiries regarding computer software or hardware operation to resolve problems. Oversee the daily performance of computer systems. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Develop training materials and procedures, or train users in the proper use of hardware or software. Refer major hardware or software problems or defective products to vendors or technicians for service. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Prepare evaluations of software or hardware, and recommend improvements or upgrades. Confer with staff, users, and management to establish requirements for new systems or modifications. Modify and customize commercial programs for internal needs. Inspect equipment and read order sheets to prepare for delivery to users.

Requirements

High School Diploma
Lifting and carrying: The ability to lift or carry items of 50 pounds with or without reasonable accommodations.
Climbing: The ability to climb ladders, scaffolds, or stairs
Working in confined spaces: The ability to work in confined spaces
Responding to sounds: The ability to respond quickly to sounds
Manual dexterity: The ability to use fine motor abilities for detailed tasks, such as handling small or delicate objects
Balance and coordination: The ability to ensure stability during task performance, such as executing precise movements
Hearing: The ability to hear, understand, and distinguish speech and/or other sounds
Vision: The ability to see clearly at approximately 20 inches or less (near visual acuity) and at 20 feet or more (far visual acuity)

Nice To Haves

College or IT certifications

Responsibilities

Answer user inquiries regarding computer software or hardware operation to resolve problems.
Oversee the daily performance of computer systems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Enter commands and observe system functioning to verify correct operations and detect errors.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Modify and customize commercial programs for internal needs.
Inspect equipment and read order sheets to prepare for delivery to users.