IT Sr. Systems Engineer

Benesch Law•Cleveland, OH

32d•$89,000 - $107,000•Hybrid

About The Position

At Benesch, the IT Sr. Systems Engineer is responsible for the engineering, administration, maintenance, and availability of the firm's IT systems, serving as the primary escalation point for Tier III troubleshooting. This role requires the ability to travel to all Benesch offices and datacenters as needed. Key duties include developing, planning, implementing, procuring, configuring, troubleshooting, and maintaining the firm's IT infrastructure-both on-premise and in the cloud. The IT Systems Engineer analyzes and recommends technology resources to support the firm's needs, and collaborates closely with the Sr. Core Infrastructure Services Manager to plan and deploy hybrid cloud solutions for hosting servers, services, and applications. Working as part of the IT infrastructure group, the IT Systems Engineer helps implement best practices for security and system reliability across the organization. This position is hybrid and has work from home flexibility.

Requirements

Over seven years of experience in systems engineering or cloud administration.
Strong interpersonal and analytical skills.
Excellent customer service.
Effective communication.
Flexibility to occasionally work evenings, weekends, and travel as needed.
Highly skilled in datacenter virtualization.
Highly skilled in hybrid cloud infrastructure.
Highly skilled in network switching.
Highly skilled in storage management.
Highly skilled in virtualization clusters.
Expertise in VMware vSphere.
Expertise in Hyper-V/SCVMM.
Expertise in SAN configuration.
Advanced proficiency in Microsoft Azure.
Advanced proficiency in Windows administration (including Active Directory, DNS, Group Policy, Kerberos, Certificate Authority, and IIS).
Advanced proficiency in Microsoft 365.
Advanced proficiency in Azure technologies.
Advanced proficiency in identity and access management.

Nice To Haves

Certifications in relevant technologies are preferred.

Responsibilities

Oversees the physical datacenter experience with virtualization/private cloud infrastructure.
Manages racking design and organization, cable management, redundancy, and growth planning.
Manages the relationships with external vendors and cloud providers.
Supports the premise to cloud migration, disaster recovery, and hybrid cloud management.
Monitors, manages and forecasts changing requirements in prem and cloud infrastructure, generating and tracking KPIs for system performance and availability.
Designs, configures, and maintains IT infrastructure hardware, cloud, and software, including but not limited to Active Directory/GPOs, network infrastructure, VMware and HyperV clusters, Microsoft 365, Azure, and other infrastructure applications such as Config management, Monitoring, VPN, RDP, etc.
Partner with the security team on projects/requests for hardening, remediation, complying with client requirements, ISO requirements, and security controls assessments.
Assists in system monitoring, reviewing infrastructure and application logs, and verifying configured technical controls.
Server/system configuration management and IP address management – Build, manage, configure, maintain, and troubleshoot configuration management systems including all related components and systems firm-wide.
Participates in the coordination, installation, testing, and technical support of local and wide area wired and wireless networks.
Assists with deployment of new desktop and server operating systems and applications.
Assists with distribution of updates and patches across systems.
Assists with enterprise line of business application support. Provides Tier III support/troubleshooting.
Evaluates, tests, recommends, and implements specific software and network solutions.
Technical Documentation – Develop and maintain complete and accurate documentation of network layout, server hardware and software configurations, firewall and router configurations.
Research, install, analyze, test and evaluate applications, systems, policies, methodologies, processes, and procedures to ensure that the Firm's Server infrastructure and facilities meet the Firm's expectations and Service Level Agreements for availability, performance, growth, and functionality.
Maintains documentation for network processes and procedures.
Performs other duties as assigned.