IT Specialist (Onsite) - CAG Austin TX

CONTINENTAL AUTO GROUP•Austin, TX

18h•Onsite

About The Position

Continental Automotive Group (CAG) is seeking a world-class IT Specialist to join their IT team in Austin, TX. This role is crucial for supporting all CAG locations, ensuring employees have the necessary technology to perform their jobs effectively. The IT Specialist will be responsible for resolving technical issues, communicating with employees, troubleshooting, installing, and maintaining technical systems. This is an onsite position requiring a highly motivated, disciplined, and problem-solving individual who is passionate about IT and customer service.

Requirements

Understand and adhere to the 3 CAG Core values: We do what we say we're going to do. We encourage and support each other. We're committed to continuous growth.
Exceptional customer service, communication and discipline skills.
Highly engaged and interested in growing in an IT career.
CompTIA A+ Certification.
Reliable transportation.
Available 40 hours per week minimum.
Available to work daily from 6:00 am or until 8:00 pm.
Ability to lift 50 lbs to chest height.
Ability to stand/walk for long periods of time.
Ability to kneel under desks.
Must have held a valid driver's license for at least 1 year.
Must be at least 18 years of age to be considered.

Nice To Haves

Familiarity and experience with computer hardware troubleshooting.
Experience with Windows, Mac, and Linux.
Experience reading event logs.
Experience with PC imaging and deployment.
Experience with Dell tech direct fleet management.
Basic network troubleshooting.
Basic WiFi operation and troubleshooting.
MFC setup and troubleshooting.
Low voltage cable installation and planning.
Avigilon security camera operations and troubleshooting.
Microsoft Active Directory & Microsoft Entra / Intune.
Google Workspace Administration.
Mosyle mobile device management.
SyncroPSA.

Responsibilities

Ensuring employees have the technology they need to do their jobs to their fullest potential.
Quickly resolving beginner and intermediate technical issues.
Communicating, troubleshooting, installing, and maintaining technical systems.
Working closely with the IT team to deliver a world-class IT product.
Set and accomplish personal and professional SMART goals.
Study and obtain certifications / read and grow personally and professionally.
Create, update, and close tickets using our ticketing system.
Answer and use chat and phone systems.
Perform remote sessions on computers.
Manage IT onboarding and offboarding of employees.
Move workstations and manage cables.
Setup and maintain audio/video solutions.
Install, update and troubleshoot applications on end user computers.
Perform hardware upgrades and manage repairs through 3rd party providers.
Troubleshoot network connectivity issues.

Benefits

Leadership / Mentorship opportunities
Onsite Gyms and wellness coaches
Vehicle purchase reimbursement program
100% employer paid health insurance
Paid study time for certifications
100% reimbursement for all approved, completed certifications
Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
Employer Paid Employee Assistance Program
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Technician Flag Hour Bonuses
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
$200 Donation to Charity of Your Choice with Approval