IT Specialist (Onsite) - CAG San Juan TX

CONTINENTAL AUTO GROUP•Austin, TX

18h•Onsite

About The Position

Continental Automotive Group (CAG) is seeking a world-class IT Specialist to join their IT team. This role is foundational to IT Support at all CAG locations and is highly valued. The IT Specialist ensures employees have the technology they need to perform their jobs effectively by quickly resolving beginner and intermediate technical issues. This position involves communicating, troubleshooting, installing, and maintaining technical systems, working closely with the IT team to deliver a world-class IT product. The ideal candidate is highly motivated, disciplined, and a master problem solver, supporting high-performing teams. This is an onsite position in San Juan, TX.

Requirements

Understand and adhere to the 3 CAG Core values: We do what we say we're going to do. We encourage and support each other. We're committed to continuous growth.
Exceptional customer service, communication and discipline skills
Highly engaged and interested in growing in an IT career
CompTIA A+ Certification
Reliable transportation
Available 40 hours per week minimum
Available to work daily from 6:00am or until 8:00pm
Ability to lift 50 lbs to chest height
Ability to stand/walk for long periods of time
Ability to kneel under desks
Must have held a valid driver's license for at least 1 year
Must be at least 18 years of age to be considered

Nice To Haves

Computer hardware troubleshooting
Windows, Mac, and Linux
Reading event logs
PC imaging and deployment
Dell tech direct fleet management
Basic network troubleshooting
Basic WiFi operation and troubleshooting
MFC setup and troubleshooting
Low voltage cable installation and planning
Avigilon security camera operations and troubleshooting
Microsoft Active Directory & Microsoft Entra / Intune
Google Workspace Administration
Mosyle mobile device management
SyncroPSA

Responsibilities

Set and accomplish personal and professional SMART goals
Study and obtain certifications / read and grow personally and professionally
Create, update, and close tickets using our ticketing system
Answer and use chat and phone systems
Perform remote sessions on computers
Manage IT onboarding and offboarding of employees
Move workstations and manage cables
Setup and maintain audio/video solutions
Install, update and troubleshoot applications on end user computers
Perform hardware upgrades and manage repairs through 3rd party providers
Troubleshoot network connectivity issues

Benefits

$25+ per hour based on experience and certifications
Leadership / Mentorship opportunities
Onsite Gyms and wellness coaches
Vehicle purchase reimbursement program
100% employer paid health insurance
Paid study time for certifications
100% reimbursement for all approved, completed certifications
Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
$200 Donation to Charity of Your Choice with Approval