IT Specialist

Traylor Bros. Inc.•Alexandria, VA

About The Position

Traylor Bros., Inc. is a highly-respected heavy civil construction company working on some of the biggest, most technically challenging bridge, marine, and underground jobs in North America. William F. Traylor founded Traylor Bros. in 1946, finding success by taking on - and succeeding with - extremely challenging projects. His combination of honesty, courage and innovative abilities are the traits that embody the firm to this day. Our Mission is to excel at constructing complex infrastructure safer, better, and faster by engaging the entrepreneurial and innovative spirit of our team members and providing a limitless opportunity for personal and professional growth in a close-knit and collaborative organization. Our Core Values: Safety. We are committed to providing a safe work environment. This is always our priority. People. Our talented team is our greatest asset. We provide opportunity, reward performance, and support a positive and balanced work environment. Innovation. We have the ability to engineer creative solutions to overcome any obstacle. Ethics. We are honest and ethical in all our business dealings. Communication. We encourage open and honest communication throughout our organization. Community. We add value to our industry and the communities in which we work. An IT Specialist supports an organization’s technology infrastructure by maintaining hardware, software, servers, networks, and user systems. This role ensures that all technology resources operate efficiently, securely, and reliably. IT Specialists serve as an escalation point for the IT Helpdesk Analysts and play a key role in network/system administration, troubleshooting, and implementing new technology solutions.

Requirements

1–5+ years of experience in IT support, system administration, or a related role.
Proficiency with Windows and/or macOS administration.
Strong understanding of networks (TCP/IP, DNS, DHCP, VPN, firewalls).
Familiarity with cloud platforms (Microsoft 365, Azure).
Experience with ticketing systems.
Knowledge of cybersecurity fundamentals.
Strong problem-solving and analytical skills.
Excellent communication and customer service abilities.
Ability to prioritize tasks and work independently or in a team environment.

Nice To Haves

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field

Responsibilities

Provide Tier 1–2 technical support for hardware, software, and network issues as needed.
Work with IT Helpdesk Analysts to diagnose and resolve problems related to desktops, laptops, mobile devices, printers, and other peripherals as needed.
Assist users with account setups, password resets, and access control issues.
Manage and maintain operating systems (Windows, macOS) and enterprise applications.
Administer user accounts, permissions, and group policies in Active Directory or similar environments.
Monitor system performance and ensure reliability and availability of IT resources.
Support LAN/WAN configurations, VLANs, firewalls, and wireless systems.
Troubleshoot connectivity issues and optimize network performance.
Troubleshoot and support conference room audiovisual systems.
Assist in managing VPNs and remote access solutions.
Assist in implementing and enforcing cybersecurity policies and best practices as needed.
Assist in supporting data backup, recovery processes, and disaster-recovery planning as needed.
Install, configure, and maintain computer hardware, software, and enterprise applications.
Manage inventory of IT equipment and coordinate repairs or replacements.
Support patch management and software deployment.
Assist with IT infrastructure upgrades, migrations, and new technology rollouts.
Contribute to documentation, IT procedures, and process improvements as needed.